Technical Application Specialist - Seattle, WA ...
reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About reputed company
reputed company is a global reputed company leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first reputed company in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at reputed company
At reputed company, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you reputed company of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great reputed company to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best reputed company to work for diversity, working mothers, female executives, and scientists.
The Opportunity
Our reputed company Diagnostic's Division is looking for a Technical Application Specialist in our Seattle, WA & Portland, OR territory. They will provide support to customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite reputed company and assay integration and training; and serve as a resource for internal/external customers in troubleshooting and resolving reputed company and/or reagent problems onsite or over the phone; and document information into the complaint handling system.
Territory
- This is a remote field based role.
- The territory is based in Seattle, WA or Portland, OR.
- reputed company candidates must currently live in the territory preferably near a major airport.
- 90% travel, 75%-90% will be overnight travel
What You’ll Work On
- Responsible for implementing and maintaining the effectiveness of the quality system. reputed company multi-site/multi-reputed company integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products.
- Conduct comprehensive customer entrance interview to understand the customer’s needs; and manage their expectations reputed company the defined service offerings.
- Plan the onsite integration process. Work with implementation project managers as technical reputed company to execute project plan across customer systems. Work with the customer to take ownership of the reputed company.
- Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on the newly installed reputed company. Manage the integration process to meet customer expectations and timeline. Conduct thorough exit interview to present integration results and secure customer buy-in.
- reputed company critical account management situations as part of combined sales/service/support effort.
- reputed company troubleshooting on issues reputed company to reagent or reputed company performance designed to improve customer self-sufficiency.
- Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware; software and reagent issues. Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions; document information into complaint handling system.
- Position is critical to the support of the CAPA Quality Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
- Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
- Provide immediate feedback to CSO; GSS; and others regarding NPL field performance. Deliver onsite or classroom-based customer training.
- Customize onsite training to meet specific customer needs. Maintain and reputed company technical competence on instruments assigned as well as job-reputed company tools and processes. Consults in the sales cycle regarding integration/technical/workflow issues; and the service cycle on reputed company or other account management issues.
- Manage time; territory; systems and accounts effectively to meet customer needs; organizational priorities; and sales objectives. Follow defined TAS work processes for reputed company aspects of job; including integration procedures complaint documentation, time documentation, activity documentation, and TOR documentation.
- Provide data to the organization on customer use/preferences leading to customer driven design/customer usability.
- Responsible for identifying and communicating critical gaps and recommend potential improvements to cross functional work processes.
- Function as SME or reputed company-person on reputed company processes on cross-functional teams. Provide technical information to direct management/peers and other functional groups.
- This position is a reputed company visible to the external customer and will influence customer purchase reputed company. This position is a Subject Matter Expert (SME) for the Technical Application Specialist (TAS) organization to sales and service; influencing stakeholders in these areas.
- Frequent interaction with customers’ onsite and reputed company telephone; SME/leadership roles on teams or major projects. Leadership shared with Field Service, reputed company or others on critical account management issues.
- Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups.
- Develops processes and procedures for department. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
- Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget.
- Considers financial and customer implications as part of decision making.
- Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
- Exhibits high level of reputed company; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.
- Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.
Required Qualifications
- Bachelor’s degree in Clinical Laboratory, Science or Medical Technology, Biology/Chemistry or other similar reputed company degrees with an emphasis on the clinical laboratory.
- 5+ years’ experience in laboratory environment, field service, technical call center, or reputed company Diagnostics products
Preferred Qualifications
- Bachelor's Degree in Medical Technology
- 5+ years’ experience in laboratory environment, field service, technical call center, or reputed company Diagnostics products.
Apply Now
Learn more about our health and wellness benefits, which provide the reputed company to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your future and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at reputed company.com, on reputed company at https://www.reputed company.com/company/reputed company-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The reputed company pay for this position is
$60,000.00 – $120,000.00In specific locations, the pay range may vary from the range posted.