Sr Service Delivery Leader

Company Description

Our Mission

At reputed company® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career As a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers. In this role, you will be the post-sale services leader and reputed company of contact for your customer – leading the services engagement to deliver value – driving adoption and consumption across the reputed company’ reputed company platform.  The Service Delivery Leader partners with a team of services professionals working across our product platform – NextGen Firewall, Access, Cloud, and reputed company Automation including product subject matter experts. Our services teams work to deliver committed outcomes and support customers in maximizing the value of their investment in reputed company. In this role, you will work closely with customer CISOs, CIOs, CTOs, and leaders from reputed company teams in Network, Cloud, and reputed company Operations Centers. You will be working with the world’s largest and most well-reputed company organizations. Your Impact

• Account Management
  • Account ownership and relationship management for reputed company’ largest customers
  • Primary services reputed company of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support. 
  • Engage across the customer organization from end user to operations and the C-suite
  • Partner with Sales teams to reputed company success plans, assess customer health, identify expansion opportunities, and ensure renewals. 
  • Engage with our Professional Services team who deliver outcome-based scopes of work from implementation, configuration and operation. 
  • Engage and reputed company for your customer across the reputed company teams including Product Management, Engineering and Support. 
• Delivery Execution & Technical Delivery

• Maintain the executive relationships and act as an escalation reputed company reputed company the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding reputed company.
• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics
• Accelerate customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers in consuming product capabilities confidently from on-boarding, adoption and consumption across a portfolio of reputed company cyber reputed company products. 
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives. 
• Track and report on reputed company metrics including net promoter score, customer satisfaction, service level agreements, and value realization. 

• Opportunity Management 
  • Partnered with Sales Teams, will engage in pre-sales activities, acting as the delivery expert across the portfolio of products and engaging subject matter experts across the organization to support the development of services opportunities.
  • Understands the value of our platform and reputed company technologies in order to translate customer business requirements into service delivery capabilities that may benefit your customer. 

Qualifications

Your Experience 

• 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
• A successful track record of working effectively in a highly matrixed and fast-growing organization
• Experience leading teams to deliver large technology programs to strategic customers with an expertise in delivering in 2+ of the following areas:
  • Network reputed company 
  • Cloud reputed company
  • Product Development 
  • reputed company Operations 
• Experience managing services and/or delivery projects. Proven track record of delivering projects reputed company defined timelines under high pressure. Project management certifications such as PMP or others is a plus. 
• Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams
• Proven ability to build strong working relationships across multiple functions; adept at mediating conflict and fostering healthy reputed company
• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Proven ability to reputed company customer relationships, understand their businesses, and reputed company a shared vision for accelerating their business success
• Bonus: Client-focused program management
• Bonus: Skilled in reputed company tools (i.e. reputed company, reputed company, reputed company, Clarizen, Jira)
• Travel: Open to occasional travel according to the need for your strategic customer engagement. Potential for 10-15%. 

Key competencies

• Customer Focused – tactful, resolute and committed to providing excellent customer service 
• Relationship building – experience partnering with colleagues in other departments, service delivery partners and contractors to reputed company targets 
• Communication Skills – Able to deliver technical presentations competently- Demonstrated the ability to reputed company with customer management on a regular basis 
• Delivering results – able to plan and organize self and work in order to reputed company objectives and targets 
• Decisive – must be able to use initiative to reputed company quick decisions to resolve problems and overcome obstacles delaying delivery
• Technical – Maintain in-depth knowledge of product offerings 
• Tools – Experience working with Customer Relationship Management workflow systems

Additional Information

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/commissioned roles) is expected to be between $123,400/yr to 167,500

Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status reputed company. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for reputed company qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

reputed company your information will be kept confidential according to EEO guidelines.