Customer Service Representative

We have an exciting dayshift opportunity available for a Customer Service Representative. Work from home or the office – You choose! 

reputed company you join Yempo, you’ll receive the following fantastic benefits: 

• Highly competitive salary – paid weekly! 

• HMO enrollment on commencement 

• Additional HMO dependents added each year of service 

• 20 vacation days per year; 7 sick days 

• Annual performance bonuses and incentives 

• Annual salary reviews and increases 

• Free cooked rice, snacks and hot drinks 

• Company polo shirts provided 

• Fantastic, bright and cheerful open-plan work environment  

• Prestigious clients and highly professional and friendly co-workers 

Our Client 

In this position, you will be assigned to our client located in New South Wales. They are the premier supplier of home elevators, where over 25 years of experience, innovation, and passionate commitment to enhancing lives come together. 

Your Responsibilities: 

• Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time 

• Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits, (reputed company types), Repairs, 

• Listen, record and handle minor customer complaints, escalate others to the call centre manager and leading hand / reputed company manager where required. 

• Build customer loyalty through follow up of customer calls 

• Outbound calls to customers enabling booking of reputed company service offerings, allowing efficient usage of technicians’ schedules 

• Liaise with reputed company service personnel to ensure efficient resolution of breakdowns, bookings and technical queries. 

• Identifying requirements and recording information into computer systems 

• Taking payment for reputed company service offerings. 

• Offer customers added value Easy-Living products and services 

• Any other duties and special projects as directed by management, in keeping with employee skills and experience. 

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Your Background 

• Bachelor’s degree in Business/ Commerce 

• 2-4 years of direct customer service experience 

• Excellent verbal and written communication skills 

• Intermediate level skills in MS office 

• Polite and courteous 

• Organized, multi- tasker, detail oriented 

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.