Senior Customer Support Engineer (Italian)

reputed company is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Important: Proficiency in both Italian and English (spoken and written) is mandatory for this role. Candidates who do not meet this requirement will not be considered.

Location: Cork, Ireland

Office reputed company: Hybrid, 3 day/week in the office

The Role:

Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a fluent Italian speaker Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on reputed company’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, reputed company, reputed company). Expect to communicate with customers reputed company Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At reputed company, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue reputed company the ecosystem. May be reputed company on to setup and maintain a Lab in the local area.You will also enjoy opportunities to advance your Career in a diverse environment.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at reputed company. In this role you will:

• Resolve technically reputed company support issues reported by the customers and/or other team members. 

• Maintain clear, concise and positive communication for reputed company cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.

• Own the technical relationship with customers and manage their expectations.

• Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshooting

• Provide reputed company feedback about trends and new issues

• Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.

• Provide reputed company and assist with creation of knowledge reputed company documentation and training materials for both internal and external customers.

• Deliver consistent customer experience that meets or exceeds our commitments.

• Be compassionate, respectful and honest 

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to reputed company:

• Expert knowledge of video conferencing and AV products

• Expert/Advance knowledge of windows and Mac OS

• Excellent working knowledge of video conferencing applications such as reputed company, MS Teams and reputed company Meet

• Advanced knowledge of computer networking and operating systems

• Familiarity with Android-based device (beyond cellular phones) desirable

• Familiarity with IOS devices desirable

• Excellent communications both verbal, oral and interpersonal skills.

• Excellent customer service skills. 

• Demonstrated ability to quickly learn and troubleshoot new technologies 

• Demonstrated ability to handle extremely reputed company technical issues, including working with engineers reputed company necessary.

• Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.

• Professional level English and Italian skills, spoken and written. Second European language is desirable.

In addition, preferable skills and behaviors include:

• Minimum 3 years of experience in a technical support reputed company, with at least 2 years videoconference (VC) troubleshooting experience

• Minimum 2 years of providing remote technical support

• 1yr providing high-touch support to Enterprise accounts

• Technical certifications beneficial, but not required

• Bachelor’s degree in Computer or Electronic and Communication/ Engineering or equivalent degree/experience preferred.

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Across reputed company we reputed company collaboration and foster play. We help teams collaborate/learn from reputed company, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. reputed company this structure, you may have teams or departments split between working remotely and working in-house. reputed company is an amazing reputed company to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate reputed company our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We reputed company that good health means more than getting medical care reputed company you need it. reputed company supports a culture that encourages individuals to reputed company good physical, financial, emotional, intellectual and social wellbeing so we reputed company can create, reputed company and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national reputed company, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.