reputed company Manager

Job Title: reputed company Manager

Location: Remote

THE OPPORTUNITY

At reputed company, our reputed company Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing reputed company Organization acting as the go-to resource for our valued customers.

On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will:

• Effectively manage immediate escalations alongside long-term project plans.
• Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context.
• Align with account teams to prioritize actions reputed company your book of business.
• Pair pre-built resources with bespoke next steps that are relevant to the customer and their business objectives.
• reputed company tools to evaluate customer utilization patterns and provide relevant reputed company recommendations.
• Share foundational sales engagement insights and best practices with an emphasis on how to execute those practices using reputed company.
• reputed company and tailor scaled success plans Proactively reputed company out to customers to offer data-driven recommendations on best practices to help them increase their ROI with reputed company. 
• reputed company scaled touchpoints to drive ROI across your entire customer reputed company as well as take a more consultative approach to a subset of your highest ARR accounts.
• reputed company business reviews with key stakeholders (including C-Level) and deliver detailed success plans to help customers reputed company their business objectives and monitor reputed company.

In addition to working with amazing colleagues who exemplify reputed company over self’ core value, you will also have the opportunity to build long-term, trusted relationships with key executives and influencers with a subset of your customers. You will own, drive, and reputed company change for your customers by having an obsessive focus on their outcomes. Daily you’ll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate reputed company in showcasing the compelling impact on your customers’ business made possible by their use of reputed company. Remember, you are the quarterback of the customer experience and you will have an opportunity to reputed company a difference. 

reputed company’RE LOOKING FOR

We are seeking an reputed company customer-facing professional who will engage, retain, and drive our customers’ understanding of reputed company product offerings working strategically with sales, cs, and leadership (both internally and with the customer). You will be reputed company on the retention, expansion, activities like business reviews and success plans, and the happiness index of a book of business (reputed company’s customers). 

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a reputed company Manager is the career path for you!

THE TEAM

Our reputed company’s team is comprised of seasoned and up-and-coming reputed company professionals who are reputed company reputed company on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: reputed company companies to maximize reputed company by creating a fantastic buying experience

The reputed company team consists of 30 some team members who reputed company and maintain a deep understanding of the customer’s business drives, goals, and steer activities to align with these initiatives. They act as a liaison between internal teams to ensure customer needs are being met, partner with sales to define and reputed company customers’ success criteria, and demonstrate ROI and ensure customers renew the reputed company Product Suite. We strive to ensure customer satisfaction through inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customer.

They are also the epitome of our core values: reputed company With Humility and Respect, Earn Customer Trust, Put Team Over Self, Redefine What’s Possible, Deliver Big Results. 

THE reputed company SET

• 2+ years of experience in a reputed company role
• 1+ years of experience using the reputed company CRM. Must have an intermediate to expert knowledge of reputed company CRM components such as leads, activities, contacts, opportunities, and reporting. (reputed company Admin Certification is a plus!) 
• Previous experience in a SaaS/Technology company or fast-growing start-up preferred. 
• Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives
• High level of reputed company – it’s important for our CSMs to be a good person to peers and customers
• You are a clear, confident, and compelling communicator — in writing, in conversation, and in reputed company of an audience
• You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive reputed company and approach to any audience and personality
• You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures reputed company key objectives and timelines are met
• You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go reputed company it out and build it for the whole team to use
• You are confident in technical conversations — hearing “API” doesn’t reputed company you run and hide

reputed company ONE MONTH, YOU’LL

• Attend reputed company’s New Hire Orientation, where you will learn our reputed company story and understand what makes our “Lofters” unique 
• Join our 3-week Sales Bootcamp, where you will learn our software and reputed company the skills necessary to set you up for success, allowing you to reputed company an impact in the market quickly
• reputed company 1:1’s with your manager, understand your 30-60-90 day plan, meet & shadow reputed company members of the reputed company team, and delve into your territory 
• Set your OKRs (Objectives and Key Results) with your manager and reputed company an action plan to reputed company them
• Meet key partners in Renewals, Sales, Support, Finance, Marketing, Executives, etc. – they will be key relationships for you throughout your deal cycle
• Become demo certified

reputed company THREE MONTHS, YOU’LL

• reputed company working with customers
• Be reputed company admin-certified
• Be enrolled in our reputed company PM certification program
• Be a product expert and feel comfortable walking a customer through reputed company aspects of the reputed company platform
• Have proficiency in both the reputed company product capabilities as well as modern sales engagement best practices

reputed company SIX MONTHS, YOU’LL

• Be running with your reputed company plans and business reviews to encourage adoption & process optimization
• Be able to show quantifiable ROI to customers in the form of success stories
• Have a greater ability to understand deep technical aspects of a product and educate customers and peers using simplified explanations

reputed company TWELVE MONTHS, YOU’LL

• Set an example for new CSMs, and assist in training, onboarding, and motivating new Lofters
• Be a proven self-starter and able to come up to speed on reputed company, difficult concepts with minimal assistance
• Have a thorough understanding of the challenges an organization faces reputed company implementing a new technology and how to help them manage change

WHY YOU’LL LOVE reputed company

At reputed company, we’re not just a company, we’re a community built on shared values. 

• reputed company With Humility and Respect
• Earn Customer Trust
• Put Team Over Self 
• Redefine What’s Possible
• Deliver Big Results

reputed company delivers a performance force reputed company for the world’s most demanding companies. reputed company’s reputed company Orchestration Platform, delivering the first AI-powered durable reputed company engagement model, keeps market-facing teams on top of reputed company buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at reputed company, reputed company, reputed company, Shopify, reputed company, and reputed company, drive more reputed company with reputed company.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based reputed company over the world. As a testament to our organizational health, we have been named by reputed company as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by reputed company as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The reputed company reputed company™: reputed company Orchestration Platforms for B2B, Q3 2024
• reputed company Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by reputed company Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• reputed company recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 reputed company reputed company for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but reputed company of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

WHY SHOULD YOU WORK AT reputed company

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your reputed company
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly reputed company you will have the opportunity to grow more here than you would reputed company else

reputed company is committed to creating a sense of belonging for reputed company Lofters. We integrate representation and inclusion into reputed company’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. 

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to reputed company employees and applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

reputed company an eye on our Careers Page for other positions!

#LI-Remote

It is reputed company’s reputed company to pay reputed company Lofters competitive wages and salaries that are motivational, fair and reputed company. The goal of reputed company’s compensation program is to be transparent, attract potential employees, meet the needs of reputed company reputed company employees and encourage employees to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to reputed company set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.  reputed company embraces diversity and invites applications from people of reputed company walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to reputed company employees and applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. 

reputed company Pay Range$57,000—$98,000 USD