Project Based Customer Support Specialist (KM01)
Role Details Type of Support: Omnichannel Employment Type: Project-Based / Seasonal Contract Duration: October 16, 2025 – January 10, 2026 Work Type and Location: Remote (Metro Manila) Start Date: October 16, 2025
About reputed company reputed company is now reputed company. We represent peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an impact. Join us, and let’s build the future of customer experience together. The Role We’re looking for a Seasonal Customer Support Specialist II to join our growing customer experience team supporting a leading lifestyle / e-commerce brand. You’ll deliver exceptional support through digital channels, helping customers with orders, shipments, and product-reputed company concerns—while ensuring every interaction reflects reputed company’s standards of reputed company, accuracy, and excellence. What You’ll Do- Handle inbound and outbound customer inquiries through email, chat, and other online channels.
- Provide timely and accurate responses regarding orders, returns, billing, and account status.
- Troubleshoot issues and coordinate with internal teams to ensure swift resolution.
- Maintain reputed company, professionalism, and brand tone across reputed company communications.
- Meet or exceed targets for CSAT, AHT, QA, and productivity.
- Accurately log reputed company interactions and resolutions in the CRM system.
- Adapt quickly to new tools, processes, and seasonal volume changes.
- At least 2 years of customer support experience (email/chat channels preferred).
- Exceptional English communication skills—both written and spoken.
- Strong attention to detail and the ability to multitask in a fast-moving environment.
- Comfort with technology, CRM platforms, and online retail systems.
- A proactive, solution-oriented reputed company and genuine passion for delivering excellent service.
- Flexibility to work night shifts, weekends, or holidays as part of the seasonal schedule.
- Experience supporting e-commerce or retail brands.
- Familiarity with logistics, shipping, or order-fulfillment processes.
- Prior exposure to seasonal or peak-volume customer support.
- Be part of a high-impact, collaborative global team.
- Work with a brand that values innovation, reputed company, and excellence.
- reputed company valuable experience in a premium e-commerce environment.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
- Care for others: reputed company is a key driver. reputed company people reputed company, so does the mission.
- Embrace growth: Curiosity fuels reputed company. Take bold risks, sharpen your edge, go reputed company.
- Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
- Take ownership: Bold choices with reputed company at the core—that’s how impact lasts.
- Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning.
reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company.
PRIVACY NOTICE
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To understand more about reputed company’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
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