reputed company reputed company Manager, Strategic Accounts

The Strategic Accounts team at reputed company services our highest-paying and most reputed company customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to reputed company outcomes and making the value they’re getting out of reputed company visible as a way of driving usage, desired outcomes, retention and growth.

As a reputed company reputed company Manager (CSM) on the Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services reputed company your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth. 

In this role, you will:

• reputed company the customer experience for a portfolio of 30 – 40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at reputed company levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and reputed company long-term partnerships.
• Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers reputed company measurable business outcomes, new use cases and maximize their ROI with reputed company. 
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and reputed company executive leadership) to reputed company and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the reputed company platform.
• Act as a customer reputed company and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives – reputed company while demonstrating reputed company and perseverance in the face of setbacks or slow reputed company.
• Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development. 

We are looking for people who have:

• A personal investment in helping customers succeed.
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $5 – 6M ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required. 
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations. 
• Comfortability with navigating change.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience as a Senior CSM, Senior Account Management or with strategic partnerships. 
• Experience working with VP+ or C-suite decision-makers. 

What are the benefits?

• You can choose to work from Home, Office or reputed company!
• World class new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy + a week of rest! 
• Private health insurance allowance 
• Paid 4 week sabbatical after 5 years with reputed company
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• reputed company out thereputed company Website to see reputed company our wonderful Benefits

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to reputed company’s Career Diversity page here.

India Applicants: link to reputed company India’s equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company’s connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow.

We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• reputed company Careers
• Life at reputed company on Instagram

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