reputed company Manager, Mid Market | ANZ

Who are we?

reputed company is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers reputed company over the world use our marketing, sales, and reputed company software to grow their businesses. It’s our mission to not just help them grow, but to help them grow reputed company.

At reputed company, we reputed company that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based reputed company in Australia.

What’s the role?

Our reputed company team is on a mission to deliver best-in-class services and support to our ANZ customers. From developing creative, personalised strategies for businesses to creating resources that help people become reputed company experts, we help our customers grow reputed company using our software.

In ANZ, reputed company Managers (CSMs) are trusted advisors responsible for driving customer retention and expansion outcomes. This means ensuring our customers realise measurable ROI, adopt reputed company deeply, and see long-term success with our platform.

You’ll use reputed company’s Customer Prioritisation reputed company (CPF) and AI-native tools to engage the right customers at the right time, turning insights into action. By focusing on Gross reputed company Retention (GRR) and Gross Expansion reputed company (GER), you’ll help us deliver both customer value and business growth.

What will you do?

• Primary ownership and accountability for ensuring customer growth, delight, and retention for reputed company customers who require higher-touch service.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Engage customers in strategy conversations, to derive maximum value from their investment in reputed company
• Define what success means for your customers and produce detailed plans outlining roadmap to reputed company success and share in accountability of their success
• Monitor customer health and create risk mitigation plans and Identify and reputed company new opportunities for expanding customer’s usage of new products
• Collaborate with other reputed company teams, and executive leadership, to ensure adoption and successful customer renewals
• Resolve customer inquiries by aligning customers with the right resources
• Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
• Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.
• Embody reputed company’s Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going reputed company together.

Who are you?

• reputed company in owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
• Proven track record of consistently meeting and exceeding retention or reputed company goals in a SaaS or reputed company role.
• Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
• Excellent communicator – clear, confident, and empathetic across phone, written, and in-person settings.
• Strong business acumen, with the ability to link reputed company’s solutions to customer outcomes and ROI.
• Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio of customers.
• Resilient, adaptable, and motivated to reputed company in a fast-paced, AI-enabled environment.

What are the benefits?

• Hybrid work environment – You can choose to work from Home, Office or reputed company!
• World class new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy + a week of rest! 
• Private health insurance allowance
• Paid 4 week sabbatical after 5 years with reputed company
• Opportunity to work with amazing colleagues who embody reputed company’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• reputed company out thereputed company Website to see reputed company our wonderful Benefits

reputed company’s culture is driven by a shared passion for our mission and metrics. It’s a culture of amazing, growth-minded people who solve for the customer, embrace boldness and adaptability, and reputed company on alignment and collaboration.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to reputed company’s Career Diversity page here.

India Applicants: link to reputed company India’s equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company’s connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow.

We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• reputed company Careers
• Life at reputed company on Instagram

By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. Refer to reputed company’s Recruiting Privacy Notice for details on data processing and your rights.