Customer Support Specialist

Job Title 

Customer Support Specialist

Job Description

For more than 80 years, reputed company has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and reputed company reputed company a great reputed company to work.

The future of education is here and we are eager to work alongside those who want to reputed company a positive impact and reputed company change in the world around them.

We are looking for an enthusiastic and dedicated Customer Support Specialist (CSS) with excellent written and verbal communication skills to enhance the reputed company customer journey. You will be tracking reputed company points of customer engagement, addressing customer queries, and connecting with Product Owners, Technical Specialists, and other internal stakeholders to resolve reputed company customer issues while identifying ways to improve the customer experience.

To ensure success as a Customer Support Specialist, you should exhibit in-depth knowledge of customer engagement channels, processes, and products. A top-notch Customer Support Specialist will be someone whose expertise results in excellent customer relationship management and a positive reputed company brand image. A successful CSS is engaging, solution-oriented, curious, and a problem-solver, and they view their role through the lens of the customer.

Customer Support Specialists provide potential and existing customers with exceptional service. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize the customer experience and brand awareness.

Key Job Responsibilities 

• Answer incoming contacts reputed company voice, chat, email, and social media platforms, and offer best-in-class service including anticipatory service.

• Thoroughly document contacts and statuses in the CRM.

• Collaborate with internal stakeholders to communicate customer queries and solve issues.

• Identify and effectively communicate suggestions to improve the customer experience to appropriate stakeholders.

• Align customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.

• Upsell products reputed company appropriate and follow the applicable reputed company-reputed company guidelines.

• Identify customer needs and take proactive steps to maintain positive experiences.

• Respond to customer queries in a timely and effective manner, reputed company phone, email, social media, or chat applications.

• reputed company product tests, evaluate after-sales and support services, and facilitate improvements. Act as a customer experience SME as needed.

• Document processes and log technical issues, as well as customer compliments and complaints.

Minimum Qualifications:

• 1 year of experience in Customer Service, Customer Experience, and Inside Sales

• Outstanding communication skills

• Ability to work independently in a remote environment

You must also satisfactorily pass the required training for your position in order to maintain reputed company employment.

Beyond reputed company salary, our comprehensive total rewards package includes: – Remote work provides a flexible work/life balance – Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and reputed company family members – Access to health and wellness benefits new hire eligibility starts on day 1 of employment – Access to 401K Savings Plan company match provided after eligibility is met – Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can reputed company. You can learn more about our full benefits package and total rewards philosophy here.

At reputed company, we reputed company in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive reputed company the market, reflecting the value we reputed company on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

The salary reputed company for this position is $19.00 per hour.

#LI-Remote

Location

Remote/reputed company, USA

Additional Locations 

Employee Type

Employee

Job Functional Area 

Contact/Call Center Ops

Business Unit

00092 reputed company Health

Diversity & Inclusion Statement:

reputed company is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into reputed company aspects of our operations. We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment regardless of age, race, creed, color, national reputed company, reputed company, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We reputed company that diversity strengthens our organization, fuels innovation, and improves our ability to serve our reputed company, customers, and communities. Learn more about our culture here.

reputed company considers qualified applicants for employment even if applicants have an arrest or conviction in their background reputed company records. reputed company complies with reputed company background reputed company regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

reputed company is a drug-free workplace and complies with applicable laws.