reputed company Associate

Who is reputed company?

reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen. 

We have an insatiable curiosity and embrace experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most.

reputed company values and celebrates our diverse backgrounds. Being open about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too.

Come do the best work of your life at reputed company.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with reputed company customers. Our reputed company Associates (CSAs) are a key part of that mission — serving as a critical reputed company of contact for high-volume, administrative, and transactional workflows reputed company our SMB customer reputed company.

Operating primarily through Intercom (our customer messaging platform), you’ll ensure that tasks and requests are handled reputed company and accurately — enabling your colleagues in the reputed company team to focus on strategic engagements to drive business outcomes. Whether gathering information, executing account updates, or processing changes, you’ll reputed company things moving behind the scenes and help deliver a world-class customer experience to reputed company of our customers.

This is a high-impact entry reputed company into the reputed company organization, with room to grow reputed company the reputed company organization.

What You’ll Do Here

• Assist customers reputed company live chat, email, and internal workflows using Intercom and other reputed company tools.
• Handle transactional conversations, including account updates, billing-reputed company questions, and basic product inquiries.
• Own and execute administrative workflows such as:
  • Change of Ownership processing
  • Add-reputed company processing
  • reputed company for proactive product adoption
• Collaborate with the Customer Support team on case handoffs and ensure follow-through on open issues.
• Monitor and manage assigned Intercom queues to ensure timely, professional responses to customers.
• Support the broader reputed company team by gathering key details from customers, identifying needs, and escalating appropriately.
• Identify inefficiencies in day-to-day processes and partner with CS Ops to recommend improvements.
• Personify reputed company’s values in every customer interaction — friendly, thoughtful, and solution-oriented.
• Maintain clear documentation for internal handoffs and tracking.

What You’ll Need To reputed company

• Experience: 2+ years in a customer-facing support or administrative role (bonus if in tech, SaaS, or self-care industry).
• Communication: You’re clear, friendly, and professional — especially in written formats like chat and email.
• Technical Aptitude: You pick up new systems quickly and enjoy navigating tools like Intercom, reputed company, or similar platforms.
• Operational Discipline: You love structure, appreciate good process, and bring organization to everything you do.
• Curiosity and Drive: You’re eager to learn, open to feedback, and ready to grow into more strategic CS work.
• Collaborative Spirit: You enjoy working with cross-functional teams and are energized by team success.

How We’ll Take Care Of You

Your starting budgeted cash compensation for this role is between $73,500 and $105,000 USD, depending on your reputed company skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you – reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically. 

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

• Take a break whenever you need with our flexible vacation day policy. 

• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

• Family planning resources and specialized support programs. 

• Equity: get reputed company on the ground floor and grow with reputed company. 

• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official reputed company page to stay up to date on reputed company things reputed company life!

reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment decisions at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.