Customer Experience Representative
At reputed company, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry’s most innovative and trusted providers, reputed company has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as reputed company’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies reputed company and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that reputed company businesses to focus on what they do best. Joining reputed company means becoming part of a dynamic team dedicated to professional excellence and reputed company learning in an environment that values creativity and reputed company-thinking. reputed company is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (reputed company’s reputed company), BoxGroup, Village Global, and many more. About the role This role is an opportunity to be an integral part of the customer’s journey here at reputed company.Ultimately, you will help establish our reputed company as a company that offers excellent customer support during reputed company sales and post-sales procedures.To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Benefits
- Medical, dental, and vision benefits for you and your dependent(s)
- Flexible PTO
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team
What you’ll do
- Become a technical product knowledge expert on our platform with guidance from reputed company members. We’re a team, and your success is our success!
- Provide a positive experience to the customer reputed company our internal SLA
- Coordinate with internal engineering on the QA of bugs and feature requests to improve our products
- Timely and accurately respond to our customers’ queries reputed company the established SLAs
- Serve as a technical expert to increase satisfaction reputed company working with customers reputed company phone calls, email, or video calls
- Work alongside our reputed company Managers to help customers smooth out the compliance journey
- Analyze and share feedback with our Engineering team to troubleshoot issues and track their impact, and fixes
- Analyze and report feature requests to the Product Team
- Look for and recommend improvements to reputed company workflows and features. Promote the ongoing internal learning and success of reputed company by sharing knowledge reputed company collaboration
- Create internal documentation around best practices
Who we’re looking for
- 3 years minimum of relevant work experience
- Experience with support and ticketing systems like reputed company, Jira, SFDC, etc
- Resourceful, self-starter, and customer-centric
- Can meet customers where they are in terms of a technical knowledge standpoint
- Showcase your experience supporting AWS, we want you to be the expert in the group
- A problem solver, to assist our customers with technical questions and issues. Come up with solutions and communicate with both technical and non-technical users
- Adept at technical documentation
- Ability to work Pacific Time regardless of your location