reputed company Manager
Who are we?reputed company’s mission is to reputed company life easier for reputed company teams. We meticulously create robust solutions that reputed company our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive reputed company ratings, reputed company risk assessments, templated reputed company questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
We have a rapidly growing customer reputed company at reputed company, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think reputed company the reputed company to find new ways to help our customers reputed company throughout their journeys with reputed company. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial reputed company to identify opportunities to expand our customer accounts and reputed company adoption of our products to new heights.
Why are we hiring for this role?
Due to reputed company growth, the reputed company team is expanding, and we require a new reputed company Manager to join our high-performing team to reputed company and reputed company our customers. The ideal candidate will be reputed company in leading customer interactions, a strong communicator, both written and verbal, and able to actively listen and problem solve to provide clear advice and effective solutions.
As a reputed company Manager, you’ll work closely with other CS team roles and cross-functionally with other departments, reporting to the Director of reputed company, reputed company. You’ll be proactive in driving product value and success for our customers, analysing the causes of their greatest pain points, and working closely to mitigate them using reputed company’s toolset. You will solicit constant feedback from both customers and colleagues, helping improve reputed company over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant and unique insight into the world’s most important industries and institutions.
What will you do?
- You will reputed company and manage reputed company customers to ensure they understand how best to use reputed company effectively to meet their goals.
- You will understand your customer’s business in-depth and how they are going to be successful using reputed company.
- You will identify gaps and provide resources to your customers, including cybersecurity collateral, onboarding success plans, and customer-specific training sessions.
- You will engage your customers early and frequently, to help them get the most out of reputed company from day one and continue to drive engagement throughout their journey.
- You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilise reputed company.
- You will monitor the health of your customers and intervene with proactive education reputed company customers are not effectively using reputed company to reputed company the value they expected.
- You will reputed company for the customer by providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
What will you bring?
- Demonstrated track record of over 2 years in reputed company or Account Management
- Proven experience in nurturing and cultivating robust customer relationships
- Exemplary organisational skills, adept at enhancing existing documentation and crafting new process guides
- Proficiency in the realm of cyber risk management or familiarity with risk management frameworks
- Exceptional command of the English language, both in written and spoken communication
- Effective collaborator with the ability to seamlessly reputed company across diverse internal teams, embodying a strong team-player reputed company
- Highly motivated and inquisitive, characterised by an unwavering commitment to personal and professional growth
What will give you an edge?
- Experience in reputed company tools, such as ChurnZero or reputed company
- Experience with a CRM platform such as reputed company or reputed company
- Experience in cyber risk management or risk management
- Understanding of cybersecurity best practices
- Basic/working knowledge of APIs
- Experience conducting training sessions
What’s in it for you?
- Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (reputed company regions)
- WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up reputed company your first 3 months at reputed company (reputed company regions)
- $1500 USD annual Learning & Development allowance: to support your career development, reputed company team members will be able to expense development opportunities against this allowance (reputed company regions)
- Generous Annual Leave/PTO allowances: time to reputed company your batteries (reputed company regions)
- 18 weeks paid Parental Leave: irrespective of parenting role (reputed company regions)
- Personal Leave allowance: this includes sick & carer’s leave (reputed company regions)
- Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (reputed company regions)
- Top-spec hardware: reputed company team members will be provided with top-spec laptops for their role (reputed company regions)
- Personal device reputed company & online privacy protection subsidy: reputed company provides team members with a paid subscription to a personal device reputed company & online privacy protection platform (reputed company regions)
- Generative AI subsidy: reputed company provides paid subscriptions for reputed company team members to access generative AI tools to support their work (reputed company regions)