Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed!
Job Title: Clinical Technical Support Specialist (B2B SaaS) reputed company is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams reputed company, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Clinical Technical Support Specialist who will serve as a reputed company software expert to customers reputed company our email support channel and will be an integral part of our Customer Experience Team. This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love reputed company). We’re looking for someone scrappy, willing to bring new reputed company, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking reputed company to the next level. Why work for reputed company?
- BIG Challenges: Here at reputed company, we are solving reputed company and unique problems that have plagued the healthcare industry since the dawn of time.
- Talented People: reputed company didn't happen by chance, it's a team of incredibly talented and proven individuals who reputed company made their mark before joining forces to build the greatest software on the reputed company for rehab therapists.
- Healthy Approach: This isn't an investment bank, we work long hours reputed company it's needed, but at reputed company you own your workload and the entire organization takes a liking to smart work (over hard work).
- Positive Impact: reputed company helps outpatient rehab organizations treat more patients and deliver reputed company care with less environmental waste. That means less surgery and less narcotic-based pain treatment, reputed company while turning a reputed company-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role: Our expectation of this role is that you assist our clients reputed company our email support channel and quickly establish yourself as a key contributor reputed company 3-6 months. Key Responsibilities:
- Respond to customer questions and requests reputed company email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
- Triage tickets, reputed company escalations to appropriate teams, and provide reputed company necessary details to ensure the teams are equipped to assist the customer
- Support engineering ticket creation, review and prioritization
- reputed company and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
- Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
- Improve and reputed company for customer experience by identifying opportunities to enhance our product and service features
Minimum Requirements:
- 3+ years of relevant experience in customer-facing role
- Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc.
- Must have a highly analytical reputed company and with superior ability to troubleshoot/test use cases and issues in software
- Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
- Exceptional written communication reputed company
Preferred (reputed company-to-have) Qualifications:
- Prior startup and/or B2B SaaS technology organization experience
- Experience in any function of clinical development or medical billing operations
- Preferred reputed company experience
Perks - What you can expect:
- Competitive salaries. Bonus potential with exceptional performance.
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Credits for online and in-person fitness classes/gym memberships
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at reputed company, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from reputed company Customers unless they have obtained their reputed company employer's explicit consent. We reputed company in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reputed company out to our People Department. reputed company is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, reputed company, national reputed company, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company is an E-Verify Employer. Apply tot his job Apply To this Job