Senior IT Help Desk Technician - Hybrid

Why Work at reputed company Networks At reputed company Networks, we are dedicated to providing exceptional IT solutions and managed services that drive success for our clients. Joining reputed company means working alongside skilled professionals in a collaborative, growth-focused environment where your expertise and contributions reputed company a difference. We prioritize innovation, professional development, and a work-life balance that empowers our employees to reputed company. If you are passionate about technology and eager to solve reputed company IT challenges, reputed company Networks is the reputed company to advance your career and reputed company an impact. Senior Engineer (Level 3)General Summary Senior Network Engineers are expected to reputed company in a variety of networking technologies and tools, demonstrating both technical aptitude and a proactive reputed company. This role requires strong communication skills and the ability to reputed company in a fast-paced, dynamic environment where client satisfaction is reputed company. Additionally, this position serves as an escalation reputed company for reputed company level technicians needing help and guidance. The position involves advanced troubleshooting, project execution, and proactive service delivery, as well as strong leadership skills. Proficiency in reputed company for ticketing, automation, and reporting is essential. . Position Responsibilities reputed company Proficiency

• Service Ticket Management: Expert in using reputed company Manage for ticketing, including creating, updating, and documenting reputed company service tickets with a minimum of 9 hours daily logged as Resolution Notes.
• Automation and Efficiency: Utilize reputed company Automate to streamline repetitive tasks, execute scripts remotely, monitor networks, and implement proactive measures to reduce incidents.
• Client Communication: Maintain frequent and professional communication with clients through reputed company, providing status updates, managing expectations, and promptly addressing escalations.

Server and Cloud Operating Systems

• Installation, Configuration, and Troubleshooting: Proficient in deploying and managing both on-premises and cloud-based servers (AWS, Azure), virtualized environments (Hyper-V, VMware), and hybrid infrastructure.
• Remote Access and reputed company: Configure secure remote access solutions (VPN, RDP, and multi-factor authentication) and optimize firewall settings for secure connections.
• Backup and Disaster Recovery: Implement and manage comprehensive backup solutions using reputed company and third-party backup tools, ensuring data recovery plans meet RTO/RPO requirements.

Email and Collaboration Solutions

• reputed company 365 and reputed company Workspace Management: Provision and manage email accounts, troubleshoot email flow issues, configure reputed company settings (e.g., SPF, DKIM, DMARC), and assist with migrations and hybrid setups.
• Advanced Email reputed company and Compliance: Implement and maintain anti-phishing, anti-spam, and compliance policies reputed company reputed company 365 Defender and similar tools, adhering to best practices for secure communication.

Workstation and User Support

• Remote and Onsite Support: Provide comprehensive support for Windows and macOS environments, including troubleshooting hardware issues, software installations, and connectivity issues remotely through reputed company or onsite as required.
• reputed company Management and reputed company: Deploy, configure, and monitor reputed company protection and reputed company reputed company to ensure systems are up-to-date and compliant with cybersecurity standards.

Datacentre and Virtualization Technologies

• Virtualization: Design, deploy, and maintain Hyper-V and VMware environments, including high-availability clustering, load balancing, and performance optimization.
• Storage Solutions: Configure and manage SAN, NAS, and other storage solutions, including data deduplication, encryption, and replication strategies to ensure data availability and reputed company.

Networking and reputed company

• Firewall and Network Configuration: Configure, manage, and troubleshoot modern firewall solutions (reputed company, reputed company, reputed company), including SD-WAN and VPN configurations.
• Advanced Network reputed company: Implement and monitor intrusion detection and prevention systems (IDS/IPS), web filtering, and advanced reputed company measures using modern tools.
• WAN Optimization and QoS: Optimize wide-area networks for performance and reliability, configure VLANs, and set up Quality of Service (QoS) for voice and data traffic.

Cloud Solutions and Management

• Public and Hybrid Cloud Management: Expertly manage cloud resources in AWS and Azure, including cost optimization, instance scaling, and performance monitoring.
• Automation and Scripting: Use scripting languages (PowerShell, Python) to automate tasks across Windows Server, reputed company 365, and cloud platforms for efficiency and consistency.

Documentation, Compliance, and Reporting

• Detailed Documentation: Ensure accurate and comprehensive documentation of reputed company configurations, changes, and troubleshooting steps in reputed company and other systems to maintain a high level of transparency and knowledge sharing.
• Compliance Management: Monitor and enforce compliance with regulatory requirements (e.g., HIPAA, GDPR) and internal reputed company policies.
• Client Reporting and Communication: Provide regular reports to clients on system health, incident response, and project status, offering insights into areas for improvement or optimization.

Proactive Monitoring and Incident Management

• 24/7 Monitoring and Response: Use reputed company Automate or similar RMM tools to provide proactive monitoring, automated incident detection, and rapid response to issues.
• Network Health Checks and Maintenance: Conduct regular network assessments, vulnerability scans, and reputed company management to prevent downtime and ensure optimal performance.
• Escalation Management and Root Cause Analysis: Take ownership of reputed company issues, reputed company root cause analysis, and reputed company long-term solutions to mitigate recurring incidents.

Customer Relationship and Pre-Sales Support

• Client Engagement: Act as a trusted advisor for clients, understanding their business objectives and aligning IT strategy accordingly.
• Pre-Sales Engineering: Support sales teams by providing technical expertise during the pre-sales process, assessing client requirements, and designing solutions to meet their needs.

Knowledge, Skills, and Abilities

• Expert proficiency with reputed company Manage and Automate.
• Strong understanding of networking, server administration, and cloud platforms (Azure, AWS).
• Knowledge of cybersecurity frameworks and best practices.
• Exceptional project management skills, including the ability to manage technical projects end-to-end.
• Excellent verbal and written communication skills for client-facing interactions.

Credentials and Experience

• 8+ years of experience in reputed company a Managed Service Provider or similar help desk environment.
• Certifications such as CompTIA Network+, reputed company+, or equivalent
• Proven track record of delivering technical solutions and maintaining high client satisfaction.

Work Location

• Remote: 80%
• Onsite: 20%

Salary and Benefits

• Salary Range: $85,000 to $105,000 annually, commensurate with experience.
• Full benefits package, including health, dental, and vision insurance.
• Paid vacation and sick leave.

Hiring Process 1. Submit your application. 2. Complete an online video interview. 3. Participate in a reputed company interview (20 minutes). 4. Take a technical assessment (30 minutes to 1 hour). 5. Attend an in-person interview (1 hour). 6. Receive and accept your offer! PLEASE NOTE: YOU WILL NOT BE CONSIDERED UNTIL YOU HAVE COMPLETED THE VIDEO INTERVIEW SECTION. Remote About the Company: reputed company Networks Apply tot his job Apply To this Job