Customer Support Specialist - Samsung Team - Remote Opportunity in Lithuania - Full-Time Employment with Concentrix

Join the Concentrix Team as a Customer Support Specialist - Samsung Team

Embark on a rewarding career journey with Concentrix, a global business outsourcing company, as a Customer Support Specialist in our Samsung team! This is a unique opportunity to work remotely from Lithuania, providing top-notch support to Samsung's clients. As a passionate problem-solver with excellent communication skills, you will be the face of Samsung's customer service, delivering efficient and satisfying solutions to customers' inquiries.

About Concentrix and the Samsung Team

Concentrix is a leading global business outsourcing company that offers a range of services, including customer service, finance, and business process management, to various industries. As a member of our team, you will be employed by Concentrix but will be supporting Samsung, an internationally recognized industry leader in technology. This role offers a chance to work with a prestigious brand and contribute to delivering exceptional customer experiences.

What Does the Job Entail?

As a Customer Support Specialist in our Samsung team, your primary responsibilities will include:

• Handling incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers.
• Resolving customer inquiries efficiently and effectively, ensuring a high level of customer satisfaction.
• Treating customers with respect and professionalism, adhering to company policies and procedures.
• Collaborating with colleagues and managers to share knowledge, best practices, and feedback to continuously improve customer support.

Requirements and Qualifications

To excel in this role, you should possess:

• Fluency in Lithuanian (C1) and good command of Russian and English (B2).
• Previous experience in customer service, especially in a call center environment, is an advantage, but not mandatory.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• A willingness to learn and adapt to new technologies, processes, and procedures.

What We Offer

By joining our team, you can expect:

• A full-time job with various shifts from Monday to Friday, between 09:00-19:00.
• Competitive hourly rate of 8.03€ to 8.56€ (during the trial period and after).
• Performance-based bonuses and opportunities for career growth and professional development.
• A supportive team environment with fantastic colleagues and managers.
• Real opportunities to grow in your career, with training and coaching to help you excel in your role.

Work Environment and Company Culture

At Concentrix, we pride ourselves on a work environment that is:

• Globally united, with a diverse team of professionals from various backgrounds and cultures.
• Equal opportunities employer, committed to creating a workplace free from discrimination and harassment.
• Supportive and collaborative, with a focus on employee well-being and growth.

Career Growth Opportunities and Learning Benefits

As a Customer Support Specialist with Concentrix, you will have access to:

• Comprehensive training and coaching programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and supportive team environment that encourages learning and development.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate of 8.03€ to 8.56€ (during the trial period and after).
• Performance-based bonuses.
• Opportunities for career growth and professional development.

How to Apply

If you believe you have what it takes to excel as a Customer Support Specialist in our Samsung team, submit your application without delay. Our recruitment process consists of:

• An initial phone call with our recruiter.
• A Teams interview.
• A reference check.

We look forward to hearing from talented candidates like you. Apply now and embark on a rewarding career journey with Concentrix!