Senior Agent, Customer Service (Russian Speaker)
Who We AreAt reputed company, we reputed company that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. reputed company is a leading crypto exchange, and the developer of reputed company Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). reputed company is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our reputed company of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. reputed company is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products reputed company, reputed company Wallet, OKLink and more.
About this job:
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You’ll Be Doing:
- Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
- Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback reputed company to websites, products, platforms, and services, etc.
- Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management reputed company they can not be resolved reputed company standard procedures.
What We Look For In You:
- A Diploma in finance, customer service & relations, linguistics, crypto-reputed company studies, or a reputed company field.
- At least 2 years of experience in language-reputed company roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-reputed company operations.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving reputed company: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time reputed company.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
reputed company to Haves:
- Familiarity with cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as reputed company.
- Basic computer knowledge: MacOS, Lark, reputed company Office, and G-Suite.
Why Join Us?
- Competitive remuneration package
- Yearly Performance Bonus
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for reputed company development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Originally posted on Himalayas
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