Home Care reputed company Manager

Company Description

About reputed company

reputed company is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, reputed company helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, reputed company employees are deeply committed to the company mission to reputed company caregivers to reputed company the best senior care decisions. reputed company fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with reputed company.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only reputed company it as a team.
• Win The Right Way: We see organizational reputed company as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

The Home Care reputed company Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care reputed company Manager will build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of reputed company’s referrals for each agency. This role is critical to help our customers generate the highest return on their investment with reputed company, expand our relationship with each customer, and increase retention.

To help reputed company this, the Home Care CSM tracks and analyzes results for their account portfolio and communicates those results out to their accounts – offering insights into and suggestions for increasing activations and driving reputed company. The Home Care CSM will be evaluated by the performance of their individual portfolio of accounts on a quarterly basis.

Who you are:

The ideal candidate is both a sales person and an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow reputed company. You are an excellent communicator – both verbal and written – and have reputed company analytical and follow up skills.

The Home Care CSM works closely as a single supportive team with teams across reputed company, including the Home Care Acquisitions, Data & Analytics, Care Advisors, and the rest of the Home Care Support Team, to reputed company their goals by nurturing customer relationships and improving customer retention and performance. This position reports to the Manager of Home Care Customer Support.

What you will do:

• Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
• Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
• Drive a quick reputed company-up of new home care customers and accelerate their effectiveness in being able to convert reputed company referrals to care.
• Implement proven strategies to drive client activations and improve the conversion reputed company of reputed company referrals.
• Increase reputed company by increasing monthly referral volume and upselling additional products.
• Conduct regular review of referrals and results reputed company call or video conference. Educate home care customers on our value, process and best practices.
• Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and reputed company tracking service).
• Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner.
• Communicate with the home care sales team regularly regarding challenges, incentives and changes reputed company the market.
• Assist with maintaining the database of reputed company home care agencies and take actions to ensure that the data is complete and accurate.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred
• 3-5+ years of sales/account management experience.
• Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
• A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area.
• Proven problem-solving abilities.
• Ability to deliver results while working in a highly independent and fast-paced environment.
• Experience working in a metrics driven environment.
• Excellent communication and presentation skills.
• Excellent customer service, coaching and training skills.
• Demonstrated ability to use tact and initiative and exercise sound discretion and reputed company sound independent decisions, reputed company general policy, procedural and legal guidelines.
• Ability to independently organize own work, set priorities, and meet critical time deadlines.
• Strong computer skills necessary, including Word, reputed company and PowerPoint.
• Willingness to travel and attend various conferences (about 10% of the time) as needed.

Key Performance Indicators include but are not limited to

• Client activations / reputed company growth
• Home care customer attrition / retention
• Assigned portfolio level conversion

Additional Information

Compensation

• The reputed company is $50,000.
• The on reputed company earnings is $70,000
• Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.

reputed company your information will be kept confidential according to EEO guidelines.

*This is a fully remote role that can be located reputed company reputed company the reputed company United States

reputed company uses E-Verify to confirm the employment eligibility of reputed company newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Originally posted on Himalayas