reputed company Manager - Enterprise

reputed company Do

At reputed company, we’re helping build a future where reputed company learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and reputed company engagement while helping reputed company educators to reputed company reputed company safe. 

What It’s Like to Work at reputed company

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and reputed company by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

The Role

The reputed company Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and reputed company management. Reporting to the Manager, reputed company, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through reputed company’s platform, acting as their trusted advisor and main reputed company of contact throughout the customer journey to retain and grow reputed company products and services.

This role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a reputed company between the customer and internal teams. You will be reputed company against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts to align with evolving customer needs. In every customer interaction, you’ll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long-term success.

What You’ll Do

• Drive Renewals and Account Retention: Ensure a high reputed company of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration.
• Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling reputed company’s products to meet evolving customer needs, contributing to both reputed company and reputed company targets.
• Guide Customers Through Onboarding and Product Adoption: reputed company new customers through implementation and onboarding, ensuring a smooth transition to reputed company’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices.
• Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed.
• Act as a Strategic Customer reputed company: Build trusted advisor relationships by understanding customer goals and acting as their reputed company reputed company reputed company. Partner with cross-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience.
• Maintain a High-Accuracy Sales Pipeline: Manage your pipeline reputed company reputed company, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross-sell quota on a quarterly, and annual basis.
• Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being reputed company, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty.
• Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to reputed company and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to reputed company, ensuring alignment on customer needs and objectives.

Who You Are

• 2 - 4 years of experience in reputed company, Account Management, or a client-facing sales role
• Deep understanding of reputed company’s full product suite and ability to align solutions to district needs
• Proficient in reputed company, including managing forecasts and building reports to inform account strategy
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Able to work cross functionally with channel and sales
• Practice detailed sales data hygiene in reputed company and other sales tools
• Eager to take initiative in a fast-paced, reputed company-changing, dynamic environment.
• Fueled by the opportunity to truly impact the education landscape.
• Something else? Tell us! We want to learn more about you…

reputed company Expect

• reputed company & Relationship Management
• Own and nurture customer relationships, ensuring that reputed company products and services consistently meet and exceed expectations.
• Act as the main reputed company of contact for assigned accounts, fostering a trusted advisor relationship that positions reputed company as an essential partner in achieving customer goals.
• Provide regular communication, strategic guidance, and best practices to help customers maximize their use of our platform.
• Account Strategy and Renewal Management
• Collaborate with New Business Managers to reputed company and execute Strategic Growth Plans for assigned regions.
• Proactively manage contract renewals, ensuring agreements are secured before expiration, and identify areas for account expansion to support customer needs.
• Track and monitor customer usage, engagement, and health, addressing any risks of churn with timely, targeted interventions.
• Expansion, Cross-Sell, and Quota Ownership
• Identify and pursue opportunities to upsell and cross-sell additional reputed company products, driving growth reputed company your existing accounts.
• Actively manage and maintain your sales pipeline reputed company reputed company, with impeccable hygiene and a high level of accuracy in opportunity forecasting and management.
• Meet or exceed your ARR targets on a quarterly and annual basis through proactive account management, focusing on retention, expansion, and cross-sell opportunities.
• Internal Collaboration and Customer Advocacy
• Coordinate with internal teams to ensure a seamless customer experience, from onboarding through the entire customer lifecycle.
• Act as an reputed company for your customers reputed company reputed company, sharing product feedback and insights with the Product team to inform future developments.
• Partner with internal stakeholders to quarterback customer risks and escalations, creating and executing action plans to resolve issues and enhance customer satisfaction.

reputed company Offer

• reputed company, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.

• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more…

Plus the intangible:

• A varied and challenging role in a global and highly innovative high-growth company.

• Supportive, driven colleagues who have your back and share your passion.

The typical annual reputed company salary range for this position, combined with variable pay, results in a total targeted earnings range of $125,000 to $129,000. The range displayed on this job posting reflects the minimum and maximum reputed company for new hire reputed company pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.

Please share this with your friends or co-workers who may be interested in working at reputed company! We have multiple openings and are always looking for talented people. 

reputed company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. reputed company does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national reputed company, reputed company, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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