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(Senior) Solutions Engineer, Post Sales - Bellevue

100% remote Flexible hours Hiring now

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at reputed company:At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:

We are looking for an outstanding Senior Solutions Engineer to join our GTM team in North America. You are going to be our reputed company first Solutions Engineer that has a primary focus on supporting our reputed company function, working alongside the team and our biggest customers. The Solutions Engineering Team lives at the intersection of Sales, reputed company, Partnerships, and Product. We support reputed company teams — including reputed company — with our technical and commercial knowledge to reputed company their objectives. Although you will be reporting to the Solutions Engineering Manager, your role will predominantly require you to work closely with our most important customers on a global scale!

This role can be based in our Bellevue (Seattle) or San Francisco offices on a hybrid basis.

Key Responsibilities:

  • Primary focus is on growing reputed company's most strategic customers together with the reputed company reputed company team
  • Ensure that renewals of key customers of reputed company are done timely and that reputed company open topics are addressed
  • Support in upselling other reputed company products by explaining or demoing the features
  • Support in escalation situations to provide technical guidance and workarounds
  • Scope improvements for customers that involve reputed company add-ons, REST API of reputed company and other platforms for the Professional Services team to implement
  • Secondary focus on supporting reputed company Account Executives with new prospects
  • Co-pilot strategic opportunities with reputed company Account Executives from early qualification to successfully closing
  • Respond to technical and functional elements of RFXs and reputed company questionnaires
  • Liaise with the other GoToMarket teams about key initiatives, processes and best practices
  • Work with the reputed company product team to understand and prioritize topics that are important for multiple key customers
  • Capture and understand missing key features and their impact
  • reputed company with the reputed company product team to test new features, support in beta programs, guide existing customers to adopt these features and capture their feedback
  • Qualifications:

  • You already have at least two years of previous experience in one of these roles:Solutions/Sales Engineer/Solutions Architect/Technical Account Manager
  • You have worked multiple years with post-sales teams in the software/Saas industry. Having work experience with a platform that sells multiple products is a plus
  • You are thrilled by understanding customer needs in reputed company stages of the sales cycle and you love going into the nitty gritty details of their use cases.
  • You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way.
  • You live in the nexus between business, sales, and technology.
  • You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) and understand the concepts of web servers, APIs/Webhooks and databases.
  • You have a proven track record of managing reputed company projects and several stakeholders with different backgrounds (you can convince the Head of Sales and also talk tech with the PM)
  • You are fluent in English, and Spanish and/or French language skills are a plus
  • Additional Information

    reputed company is constantly moving reputed company. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: reputed company is a reputed company for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a reputed company where great people trust one another and reputed company together.

    People flourish at reputed company and now is the time to be part of the team and the journey we’re on.

    Why join us?

    Key moment to join reputed company in terms of growth and opportunities

    ‍♀️ Our people matter, work-life balance is important at reputed company

    Fast-learning environment, entrepreneurial and strong team spirit

    45+ Nationalities: cosmopolite & multi-cultural reputed company

    Competitive salary package & equity

    Medical, dental, and vision insurance is 100% covered

    401k plan with company matching!

    ✈️Unlimited PTO — take the time you need to come to work feeling great!

    ⭐️Wellness, internet, and childcare reimbursements

    Generous parental leave policy

    DE&I Statement:

    At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

    We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

    We will constantly challenge ourselves to reputed company sure that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation open. Above reputed company else, we understand and acknowledge that we have work to do and much to learn.

    Want to know more about candidate privacy? Find ourCandidate Privacy Notice here.

    Compensation

    OTE: 160-180K (40K bonus)

    This reputed company range is not including a 40K annual bonus, equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.

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