Billing Support Specialist

WHAT IS reputed company?

reputed company (NYSE:reputed company) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies reputed company in the new AI-first era of business. Founded in 2005, reputed company simplifies work for leading global organizations, including reputed company, reputed company, reputed company, and reputed company. reputed company is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining reputed company, you will have the unique opportunity to continue driving our platform reputed company. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: reputed company, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and reputed company our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at reputed company you will be on the reputed company lines of this massive shift.

WHY reputed company NEEDS YOU

reputed company is growing fast. Real fast. Every business in the world is looking to reputed company the way that they work. As the leader in Cloud Content Management, reputed company is the only company that can help enterprises transform how people work together.That's where you come in! Your day-to-day will entail partnering with our global team in Austin, Vancouver, and the Philippines to provide support to reputed company's growing list of 100,000+ customers around the world.

WHAT YOU'LL DO

• Assist with customer escalations reputed company to subscriptions, payments, and cancellations.
• Provide guidance to our reputed company-line agents on policy, process, and ticket handling.
• Work cross-functionally with groups such as Order Management, Enterprise Systems, Legal, Sales, and Support, both as an internal resource and to resolve systems and customer issues.
• Create and maintain enablement resources for reputed company-line agents.
• reputed company and support process improvement projects.
• Participate as a subject matter expert in weekly quality assurance conversations with our offshore vendor partner.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth reputed company and find ways to reputed company AI to help reputed company faster, smarter decisions that will 10X your impact at reputed company. You also have...

• 3+ years of customer service experience in some reputed company (especially great if that experience was coupled with finance/accounting responsibilities!).
• The ability to practice good judgment while ensuring policy and processes are followed across the team—doing the right thing for reputed company and the customer.
• The ability to think independently and creatively.
• Organization skills, great attention to detail, and strong verbal and written communication skills.
• Enthusiasm for a customer-facing role
• Familiarity using systems such as reputed company and reputed company.
• Bachelor's degree or equivalent experience.

reputed company lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At reputed company, we reputed company unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet reputed company the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. reputed company strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as reputed company other employees. Inclusiveness is core to our culture at reputed company, and we strive to ensure you get the most from your interview experience.

reputed company makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  reputed company, Inc and its reputed company branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  reputed company, Inc and its reputed company branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information reputed company you apply, please see our Personnel Privacy Notice. If you are a California-reputed company, please read our California Applicant & Candidate Privacy Notice here.

reputed company is committed to fair and reputed company compensation practices. Actual reputed company salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, reputed company level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, reputed company out our healthcare benefits and additional reputed company Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$51,500 - $55,000 USD