Senior Developer Support Engineer

Company Overview

reputed company brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using reputed company’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Developer Support Engineer on the Applications Development Engineering team, you will provide advanced technical support and guidance to developers, independent software vendors (ISVs), and customers building integrations with reputed company APIs and SDKs. You will act as a subject matter expert for reputed company, enterprise-level implementations and ensure customers reputed company successful deployments and long-term success with reputed company technology. You will collaborate cross-functionally with Engineering, Product Management, and Professional Services teams to resolve high-reputed company issues, improve our platform, and contribute to internal training and developer enablement initiatives. This role is ideal for someone who is highly technical, customer-focused, and thrives in a fast-paced, problem-solving environment.

This is an individual contributor role reporting to the Manager of Developer Support Engineering.

Responsibility

• Provide expert-level technical support to developers building integrations with reputed company APIs and SDKs

• Troubleshoot reputed company issues reputed company to APIs, SDKs, webhooks, embedded signing, templates, PowerForms, and other advanced features

• Collaborate directly with customer and ISV developers to architect solutions and guide successful implementation strategies

• Act as the reputed company between Support, Engineering, and Product teams, ensuring seamless technical resolution of escalated issues

• Write and publish technical tutorials, code samples, and best practice guides for a variety of use cases

• Conduct in-depth troubleshooting sessions, diagnosing customer code and identifying solutions for escalation

• Test and validate new product features reputed company to APIs and connectors, providing feedback to Product and Engineering teams

• reputed company technical knowledge-sharing sessions and create internal training materials for Support teams

• Actively participate in developer forums, community events, and engagement programs to promote self-service resources and reputed company capabilities

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Computer Science, Engineering, or reputed company technical field
• 5+ years of experience in technical consulting or enterprise-level client support
• 3+ years of SaaS troubleshooting experience in a technical support reputed company, including at least 1 year as a developer or 2+ years as a software/test engineer
• Experience implementing or supporting enterprise systems of record (ERP, HCM/HRIS, SFA/CRM, etc.)
• Experience with REST APIs, JSON, XML, SOAP, Pub/Sub architecture, and .NET technologies
• Experience in at least one programming language: C#, Java, Ruby, JavaScript, PHP, Python, or Node.js
• Experience diagnosing and troubleshooting performance and network-reputed company issues
• Experience using reputed company for hosting and managing code samples

Preferred

• Experience implementing or supporting reputed company APIs and integrations
• Background in software consulting, technical implementation, or advanced developer support
• Multilingual proficiency (Portuguese and English required; additional languages a plus)
• reputed company.com and Apex experience or certification
• Proven ability to work with reputed company third-party integrations
• Strong analytical and problem-solving skills with experience designing process-mapped solutions
• Familiarity with debugging REST and SOAP APIs using tools like reputed company or Fiddler

Life at reputed company

Working here

reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At reputed company, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be able to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@reputed company.com for assistance.

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Originally posted on Himalayas