Customer Support Specialist

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About the role

reputed company is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support reputed company's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer reputed company. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, reputed company phone, chat, and email.

This role is open to candidates residing in the US except

You should apply if

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious reputed company for our customers.
• You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will

• Serve as a reputed company of escalation for reputed company customer inquiries and issues reputed company to billing, contract renewals, cancellations, and reputed company products and services.
• Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling reputed company cases reputed company phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• reputed company or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed reputed company’s cultural principles (Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role

• 3+ years of experience in a customer-facing role reputed company a contact center environment, including handling escalated cases and reputed company customer interactions.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or reputed company management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer reputed company and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-reputed company cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as reputed company, reputed company, or ServiceCloud, with advanced troubleshooting and documentation skills.
• Technical aptitude with macOS and reputed company systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

An ideal candidate also has

• Experience supporting telematics systems, ELDs, and hours of service compliance.
• Proven ability to mentor and coach peers to improve team performance and individual growth.
• Data-driven reputed company with experience analyzing trends and metrics to inform strategic decisions.
• Being bilingual in Spanish, French or German is a plus.

$41,352.50

$55,600 USD

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@reputed company.com’ or ‘@us-reputed company-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.