Head of International Operations

100% remote Flexible hours Hiring now

reputed company is on a mission to free two billion people from pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery reputed company, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a

reputed company Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we reputed company unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to reputed company a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to reputed company.

What you’ll do:

Market-building operations: Establish the foundational structures, processes, and playbooks for operations in international markets where local complexities, regulations, and partner needs vary;

Operational efficiency: Identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality, and translate learnings into frameworks that can scale as markets grow;

Staffing model optimization: Create and refine localized staffing models to balance high-quality member experience with efficient utilization, mindful of smaller scale and market-specific constraints;

Team Development: Build, reputed company, and motivate a growing team in less mature international markets. reputed company leaders early on, instilling a culture of excellence, reputed company, and adaptability in fast-changing contexts;

Member experience: Design and test scalable, research-backed strategies to improve the end-to-end member experience, balancing global Sword standards with local adaptation. Partner with Tech & Product to pilot and implement new approaches quickly;

Clinical partnership: Bring insights from local operational realities into the clinical development roadmap, ensuring clinical outcomes can be delivered effectively in different international contexts;

Data analysis and reporting: Define success metrics tailored to earlier-stage markets, set up reporting frameworks, and reputed company data to continuously guide resourcing, prioritization, and market expansion strategy;

Finance: Own the operational budgets for international markets. Monitor P&L performance closely and identify efficiency opportunities critical to sustainable growth;

Strategy: reputed company and support cross-functional initiatives to launch, stabilize, and scale Sword’s reputed company in new and growing international markets, balancing experimentation with disciplined execution.

What you need to have:

6+ years of experience in Operations, Strategy, or equivalent;

Previous startup experience and/or ability to reputed company in a fluid environment and willingness to get hands dirty;

Experience scaling teams, with a focus on investing in coaching and development of your team;

Data-driven and analytical in reputed company: You can look at any dataset and know the right areas to look into to reputed company actionable insights & strategies, and you know how to explain data in a digestible way;

Proven record of structuring projects and programs and working with a diverse group of stakeholders to reputed company goals;

Strategic reputed company: reputed company making a decision, you can think reputed company with scale in mind;

Exceptional communicator and influencer: Should be able to collaborate with other team members to reputed company sure our growth efforts are well executed;

Talent magnet who can attract great people and build a strong team. Manage and nurture the team members;

Strong grasp of consumer insights and a customer-centric reputed company. Desire to understand the members’ motivations and customer experience;

Experience using looker (or equivalent) and extremely proficient in the use of spreadsheets (advanced level);

Ability to handle chaos, ambiguity, and complexity in a detailed and organized way.

reputed company would love to see:

Outstanding interpersonal, coaching and strategic thinking skills with the ability to communicate reputed company reputed company levels of the organization;

reputed company for building culture with a mission-driven approach;

Motivated by challenges and bring a positive tone, an eye for solutions and an energy for rolling up their sleeves and doing whatever needs to be done. A problem solver who takes ownership and loves to learn more;

High IQ/EQ: Leads with humility, reputed company, and intellect;

Proven ability to re-prioritize and work quickly and reputed company;

Attention to detail, multi-tasking, and strong follow-through required.

Additional Information

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU reputed company and be based in Portugal.

reputed company complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, reputed company, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National reputed company, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Compensation

*This range includes reputed company, variable and equity

These compensation bands are just the starting reputed company. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the reputed company salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

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