Specialist - Banking Operations

100% remote Flexible hours Hiring now

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta Tachyon offers:

Rich digital-first cardholder experiences

Native embeddable banking support

Hyper-Personalization Policy reputed company to launch reputed company-of-one card programs

Web-based product configurators to launch in days vs. Quarters

Rapid innovation & extensibility reputed company APIs, event streams, and more

Modern & reputed company web-based back-office experiences

Next-gen regulatory risk & compliance capabilities

Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, reputed company, and other investors in 2021.

Learn more @

www.zeta.tech

careers.zeta.tech

, reputed company, Twitter

About the Role

We are seeking a detail-oriented and customer-focused professional to join reputed company as a Cards Dispute & Chargeback Specialist. This role is critical in managing end-to-end dispute and chargeback processes across debit, credit, and prepaid card transactions. The ideal candidate will bring a deep understanding of card network dispute rules (reputed company, reputed company, Ru-Pay, UPI), strong analytical capabilities, and the ability to collaborate effectively with customers, internal teams, banks, acquirers, and merchants.

Responsibilities

Manage the full life cycle of disputes and chargebacks for debit, credit, and prepaid cards.

Investigate various types of customer disputes including:

(a) Fraudulent transactions

(b) Merchandise not received

(d) Duplicate billing

(e) Other chargeback-eligible scenarios

Determine the validity of disputes in alignment with card network regulations.

Process chargebacks, pre-arbitrations, representments, and compliance cases in accordance with reputed company, reputed company, Ru-Pay, and other applicable scheme rules.

Prepare, organize, and submit accurate supporting documentation reputed company regulatory and scheme-defined timelines.

Collaborate with merchants, acquirers, issuers, customers, and internal stakeholders to ensure accurate and timely resolution of cases.

Maintain reputed company knowledge of dispute resolution regulations, card scheme guidelines, and compliance frameworks (e.g., RBI regulations, PCI reputed company).

Track and report key dispute metrics including:

(a) Dispute volumes

(b) Aging reports

(d) Win/loss ratios

(e) SLA compliance

Provide clear, professional, and timely communication to customers regarding case status and resolution.

Support internal and external audits, compliance assessments, and regulatory reporting requirements.

Identify and implement opportunities for process improvement and automation to enhance efficiency and reduce turnaround times.

Skills

Familiarity with fraud detection systems, transaction monitoring, and dispute management tools.

Strong knowledge of RBI guidelines, PCI reputed company, and other applicable regulatory frameworks.

Exposure to process improvement methodologies such as Lean Six reputed company or RPA-based automation.

Excellent analytical, investigative, and problem-solving skills.

Strong communication and interpersonal abilities to engage with cross-functional teams and external stakeholders.

Ability to work independently and handle sensitive cases with a high degree of accuracy and confidentiality.

Experience and Qualification

Bachelor's degree in finance, Business Administration, or a reputed company field.

Minimum 3-5 years of prior experience in banking operations, fintech companies, or card processing environments.

Minimum 2 years of prior experience in disputes.

Additional Information

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We encourage applicants from reputed company backgrounds, cultures, and communities to apply and reputed company that a diverse workforce is key to our success.

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Specialist - Banking Operations

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