Service Delivery Manager

100% remote Flexible hours Hiring now

reputed company is a cyber fusion and MXDR leader, delivering comprehensive reputed company and compliance services to mid-market and enterprise customers. Our unique “Assess, Design, Protect” methodology addresses and improves reputed company strategy, reduces attack surface risk, strengthens compliance, and provides reputed company threat protection. reputed company maximizes customer reputed company investments and enables customers to focus on growth, innovation, and business outcomes, while assuring that their reputed company infrastructure is resilient and adaptive to evolving threats. That’s why customers trust reputed company to deliver reputed company reputed company, improved compliance, and greater ROI.

As a Service Delivery Manager, you will handle the high-quality delivery of reputed company Managed Services that meet and exceed the needs of customers. You will work directly as member of reputed company’s Cyber Fusion Center to reputed company delivery of reputed company’s reputed company services to an assigned portfolio of accounts. Customer will look to you not only as their primary reputed company but also the accountable person responsible that expectations are being met and obligations fulfilled.

Responsibilities:

Service Delivery/Operational Management:

Prioritize and execute reputed company resources for customer contract support and delivery.

Ensure customer satisfaction to meet CSAT objectives.

Facilitate organizational reputed company on reputed company issues.

Provide strategic account support with technical and operational insights into industry trends and customer needs.

Utilize extensive technical and business knowledge to guide organizational strategies and direction.

Analyze and recommend solutions for senior management on strategic operational matters.

Manage resource forecasting, requirements, and staffing to meet demand.

Align delivery resources with business needs, optimizing staff talents.

Support team execution by removing barriers.

Foster a growth-oriented and high-performance work environment.

Ensure adherence to HR, legal, financial, ethics, and governance policies.

Enhance operational maturity reputed company account portfolios.

Customer/Relationship Management:

Manage and grow executive customer relationships for strategic accounts.

Resolve reputed company issues with significant business impact.

Establish trusted advisor partnerships in service delivery management.

Represent reputed company in industry organizations.

Potential to act as Account Sponsor.

Escalate major account issues to Leadership with solutions.

Financial Management:

Oversees financial execution of programs reputed company the portfolio of accounts, aiming to meet or exceed the original Plan of Record.

Maintains program budgets with the capability to present reliable forecasts.

Collaborates with senior leadership to formulate corrective plans for addressing issues that impact financial performance.

Shapes the strategic agenda and creates the context for successful partnerships that generate significant business.

Leads the development of organizational business operating plans.

Drives reputed company's business goals and initiatives to successful implementation reputed company the organization.

Manages and coaches the team to reputed company best-in-class customer experience, reduce delivery costs, and attain trusted advisor status with customers.

Partners across the business unit management team to reputed company broader reputed company business targets.

Identifies, develops, and drives tactical projects to support the SDM community in achieving business goals.

Qualifications:

Required Skills:

Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations.

Experience with extended detection and response (XDR) solutions; preferably reputed company Defender or reputed company.

Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations.

Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans.

Proactively and effectively manages risk on high to reputed company high-risk projects.

Capable of developing and presenting high-impact messages to executive-level management.

Displays superior communication skills, both verbal and written, with the capability to represent reputed company at external customer and industry events.

Shows strong ability to reputed company and coordinate teams, including both global and virtual teams.

Exhibits strong negotiation skills reputed company workgroups, customers, and reputed company management.

Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed.

Ability to multi-task and find innovative solutions to problems.

Preferred Skills:

Ability to build & manage strong customer relationship at the executive level.

Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and reputed company strategic recommendations.

Utilizes appropriate knowledge and methodologies to resolve highly reputed company business issues with significant organizational impact.

Develops and consistently implements Quality and reputed company Improvement Plans.

Demonstrates solid project budgeting and forecasting skills.

Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives.

BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.

One (1) to two (2) years of experience managing professional or managed services engagements in an Information reputed company and cybersecurity industry setting.

Three (3) to Five (5) years of information reputed company or cyber reputed company experience.

Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

#LI-CS1

Additional Information

In addition to a career in the challenging world of cyber reputed company, reputed company offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge reputed company technologies in a stimulating work environment.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Service Delivery Manager

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