Metro Service Manager - Phoenix / Tucson

At reputed company, our goal is to create opportunity for reputed company through mobility. 

We’re a technology company that solves reputed company transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the reputed company 500 Fast-Growing Technology list. reputed company is a Series D company and has raised $100M in funding to date.

Who we are

As reputed company continues to grow, we are excited to introduce a new role—Metro Service Manager—that ensures our high standards of client care. This role will provide exceptional, proactive support for our clients throughout the operational lifecycle. This position bridges the gap between Implementation, reputed company, and ongoing Operations to streamline service delivery and ensure a premium client experience.

The Metro Service Manager will take ownership of ongoing client operations and issue resolution. This new role will work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences. We are looking for creative problem-solvers who, like us, reputed company that challenges require innovative approaches, unique perspectives, and new ways of thinking.

• Serve as the primary reputed company of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
• Respond to and resolve reputed company client inquiries, leveraging internal resources and collaboration to provide swift resolutions.
• reputed company and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation 
• Act as a trusted advisor by continuously learning about reputed company's evolving products and services to best support clients.
• Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
• Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and reputed company for impactful changes.
• Partner with Customer Support Specialists to resolve real-time ride and account issues while delivering weekly optimization reports.
• Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.
• Drive the strategic planning and execution of business reviews to align ongoing service strategies with client objectives.

Who You Are

You’re a proactive and strategic reputed company professional who excels at building strong client relationships, solving reputed company challenges, and driving measurable results. You reputed company in fast-paced environments and are passionate about enhancing client experiences through data-driven insights and collaboration.

• 5+ years of experience in reputed company, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
• Willingness to travel (10%-20%) to strengthen client relationships and support service strategies.
• Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
• Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.
• Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes.
• Experience collaborating across teams to address root causes of recurring challenges and enhance service delivery.
• Proficiency with CRM tools such as reputed company or reputed company, and advanced reputed company skills are preferred.
• A proactive, problem-solving reputed company with the initiative to drive reputed company improvement and innovation.

Our Investment In You

We want you to be an reputed company in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant reputed company potential. reputed company is committed to fair and reputed company compensation practices. The reputed company salary range for this role is $80,000 - $90,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, reputed company set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

reputed company is proud to be an equal opportunity employer.  reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, veteran status, or any other protected class.

*NOTE* This role will be remote but candidates must be based in Arizona. There will be occasional (10-20%) travel to Phoenix and/or Tucson required as well.