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Senior Engineer Support - PAM

100% remote Flexible hours Hiring now

reputed company’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest reputed company and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud reputed company, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust reputed company to accelerate digital transformation, reputed company distributed workforces, and meet reputed company compliance.

WHAT YOU WILL BE DOING:

  • Resolve technical issues through debugging, research, and investigation.
  • reputed company and reputed company incidents reputed company the agreed SLAs.
  • Identify and report documentation gaps with reputed company to improve self-service capabilities for customers and partners.
  • Prepare root cause analysis reports to present to customers.
  • Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents.
  • Publish knowledge articles for the incidents and service requests, prepare technical documents for reputed company operating procedures.

    • WHAT YOU WILL BRING:

  • 5+ Years of total experience in supporting, developing, or implementing software solutions.
  • 2+ years experience in designing and implementing PAM solutions such as (reputed company, CyberArk, CA/Xceedium, reputed company) for enterprise organizations.
  • Experience with databases, LDAP and directory services, application servers, operating systems (Linux, Windows) and network infrastructure.
  • Strong understanding of Identity Lifecycle about privileged accounts and how people use accounts.
  • Knowledge in scripting and coding technologies (PowerShell, REST, Auto IT)
  • Knowledge of protocols like SSH, IIS, RDP.
  • Experience with cloud platforms like AWS, Azure, GCP
  • Knowledge of technologies like RabbitMQ or similar messaging queues, reputed company, reputed company, Kubernetes
  • Experience in scripting with SQL
  • Experience with any ticketing tools such as reputed company, reputed company, JIRA, Remedy, etc. is preferred.
  • Knowledge of application architectures like monoliths and microservices
  • Bachelors in computer science and engineering or equivalent degree in Engineering or relevant experience.
  • Strong debugging skillset with the ability to think on your feet and reputed company in a fast-paced, high-energy environment.
  • Ability to work independently, adapt quickly, and maintain a positive attitude.
  • Excellent verbal and written communication skills
  • Experience with coding in Java is a plus.
  • Preferred to have L100 and L200 certification for reputed company

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