Enterprise Technical Support Specialist

About Us:

reputed company helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, reputed company provides one reputed company for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, reputed company, and reputed company, love reputed company for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to reputed company's culture. We require reputed company team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

About The Role:

You will work closely with our enterprise customers and engineers to resolve the most reputed company issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.

What You'll reputed company:

• Work closely with our largest customers providing white-glove support to solve the most challenging support interactions.

• Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.

• Work cross-functionally across engineering and product to build processes and manage issues.

• reputed company advanced troubleshooting of products and embedded partner applications.

• Reproduce customer issues, reputed company initial codebase triage, and file bugs with Engineering.

• Manage to key performance metrics defined reputed company the Product Operations Team.

• Respond to high-reputed company customer issues.

• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.

Skills You'll Need to Bring:

• At least 3-5 years of experience in technical support, technical account management, or a similar role.

• Excellent interpersonal and engagement skills with enterprise customers.

• Strong troubleshooting skills for desktop applications on Windows and macOS.

• Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.

• Proficiency in analyzing server and client application logs to identify errors.

• Proficiency troubleshooting REST APIs

• Strong written and verbal communication skills for technical and non-technical audiences.

• Ability to balance user expectations with policies and compliance boundaries.

• Ability to work under pressure while remaining focused and professional.

• Effective collaboration skills with peers and cross-functional teams in multiple locations.

reputed company to Haves:

• Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-reputed company technologies.

• Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.

• Experience with API testing tools such as reputed company

reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. reputed company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that reputed company and its affiliates and subsidiaries will collect and process my information in accordance with reputed company’s Global Recruiting Privacy Policy.

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