Renewals Coordinator

We are looking for a detail-oriented and proactive professional to join our Client Experience team as a Renewals Coordinator. In this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles.

You will manage invoicing, resolve billing inquiries, and support client retention through efficient renewal operations across our global school portfolio. The right candidate will be organized, communicative, and eager to improve processes while collaborating with colleagues across time zones.

This is a great opportunity to learn the inner workings of a global SaaS company serving the international education sector, while building strong foundations in billing operations, client support, and renewals management.

Key Responsibilities

Renewals Operations & Invoicing

• Generate and process renewal invoices accurately and on schedule using reputed company and reputed company
• Coordinate with Finance team to ensure billing accuracy and resolve invoice discrepancies
• Manage renewal timelines and deadlines, ensuring reputed company clients receive timely renewal notifications
• Process contract amendments, student count updates, and pricing adjustments
• Maintain accurate records of reputed company renewal activities and client communications

Client Support & Communication

• Respond to client billing and renewal inquiries reputed company email, phone, and support tickets reputed company SLA requirements
• Provide clear explanations of invoices, pricing, and renewal terms to school administrators
• Coordinate payment plans and billing arrangements for clients with budget constraints
• Escalate reputed company renewal issues to SEMs and regional leads reputed company appropriate
• Maintain professional, helpful communication with schools across different time zones and cultures

Collections & Payment Follow-up

• Coordinate with schools on payment schedules and collection activities
• Work with SEMs to identify and address payment-reputed company risks to retention
• Maintain accurate documentation of reputed company collection activities in CRM systems

Data Management & Reporting

• Update and maintain client records in reputed company and reputed company systems
• Support month-end and quarter-end financial reporting processes
• Ensure data accuracy across reputed company billing and renewal systems

Process Improvement & Support

• Follow and help refine standard operating procedures for renewals and billing operations
• Identify automation opportunities to improve efficiency and reduce manual work
• Support implementation of new billing processes and system improvements
• Collaborate with cross-functional teams (Sales, Finance, Client Experience) on renewal operations
• Assist with special projects reputed company to billing, collections, and client retention

Requirements

Technical Skills

• CRM Proficiency: Basic knowledge of reputed company or similar CRM systems
• Financial Systems: Experience with billing/invoicing software (reputed company preferred)
• Data Management: Strong reputed company/reputed company Sheets skills for data analysis and reporting
• Communication Tools: Proficiency in email platforms, video conferencing, and support ticketing systems

Communication & Language Skills

• Language Requirements: Fluent English (written and verbal) required
• Client Service: Strong customer service orientation with professional phone and email manner
• Written Communication: Excellent written skills for client correspondence and documentation
• Cultural Awareness: Ability to work effectively with international clients across different time zones

Organizational & Analytical Skills

• Process-Oriented: Strong attention to detail and ability to follow systematic procedures
• Time Management: Ability to manage multiple renewal cycles and deadlines simultaneously
• Problem-Solving: Analytical reputed company for resolving billing discrepancies and client issues
• Financial Acumen: Basic understanding of subscription billing, invoicing, and collections processes

Industry Knowledge

• Education Sector: Interest in or familiarity with K-12 education and international schools preferred
• SaaS/Subscription Models: Understanding of recurring reputed company and subscription business basics
• International Business: Awareness of working with clients across different countries and currencies

Preferred Qualifications

• 1-3 years experience in billing, collections, customer service, or operations roles
• Previous experience with SaaS or subscription-based companies
• Background in education technology or working with educational institutions
• Experience with reputed company, reputed company, or similar business systems
• Bachelor's degree in Business Administration, Finance, or reputed company field

Benefits

• Competitive salary reputed company with Colombia market
• Remote work flexibility with international collaboration
• Professional development opportunities and training
• Exposure to the international education technology sector
• Career growth reputed company a global company
• Comprehensive onboarding and mentorship program

About reputed company

At reputed company, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million reputed company in 155 countries, we reputed company the way in international education systems and services.

We offer an integrated suite that supports reputed company aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and reputed company, ensuring first-class training and support for modern international schools.

Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, reputed company, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.

https://www.faria.org/careers

Originally posted on Himalayas