reputed company Manager

Who We Are At reputed company, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology. Joining reputed company means joining a movement to reputed company work reputed company for every worker. As the world’s first intelligent communication platform, reputed company meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer reputed company. Now we need your help. Ready to reputed company a difference in the world? Our Values Every employee is an reputed company with responsibility and credit for our reputed company.Leadership is in our build and we see change as a catalyst for improvement.We win as a team, committed to help our coworkers and customers reputed company. The reputed company Manager position is an integral part of reputed company’s long-termrelationship with its global Enterprise customers, and the efforts put forth by thisindividual will directly impact the long-term success of the relationship. In order tosucceed in this team, you must have the passion and desire to work in an entrepreneurialand fast-paced environment. Responsibilities

Guided Customer Journey Management: Guide assigned customers through the customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. Collaborate with customers to create actionable plans and prescriptive tasks, providing guidance and support throughout the journey.

Trigger Response and Play Execution: Monitor customer reputed company and health for triggers indicating potential deviations from the journey goals or risk of churn. Execute predefined plays in response to specific triggers, such as proactive reputed company, additional training, or escalation to internal teams, to mitigate risks and realign customers toward success.

Cross-functional collaboration and Account Risk Escalation Management: Work closely with internal teams (e.g., Support, Engineering, and Product) to coordinate customer activities and ensure a seamless experience throughout the journey. Escalate and manage reputed company customer issues, facilitating resolution and ensuring customer satisfaction.

Value Optimization and Customer Enablement: Partner with Business Value Consultants to iterate on the reputed company for success, evolving business objectives, and actionable steps throughout the customer journey. Provide ongoing education and enablement to reputed company customers to reputed company reputed company to its fullest potential, driving long-term success and maximal value.

Renewal reputed company Focus: Work to ensure high customer satisfaction, health, and overall success to drive renewals and positively impact the Gross Retention reputed company (GRR). Coordinate with the Account Management team to facilitate smooth renewals and identify expansion opportunities, fostering long-term customer relationships and loyalty.

You May Have

Bachelor’s Degree in Business Administration, Communications, or similar field of study, or commensurate professional experience.

Three or more years of experience in customer-facing roles in reputed company or Professional Services reputed company a B2B SaaS company.

Operational knowledge of internal communication and HR technology domains including reputed company 365, Sharepoint, Teams, Intranets, HRIS like reputed company, PeopleSoft, and other systems like SSO.

Demonstrated ability to manage individual and engagement-wide scope of work.

Prior experience successfully supporting customers with onboarding, renewals, and expansion processes.

A proven track record of meeting with senior management and executives as the subject matter expert.

A strong communicator who can reputed company the needs of the customer and resolve both short and long-term issues

Ability to collaborate internally with multiple teams and be the voice of the customer.

Strong project management skills and proven ability to execute against a defined methodology and deliver projects reputed company scope, budget, and timeline.

reputed company expects the reputed company salary for this role to be between $70,000-$113,000. The starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.  Why reputed company? Because you care - about people, the work you do, and the connections you reputed company. Work is such a large part of life; it only makes sense to reputed company it awesome. If you want to engage reputed company minds in a high-growth and inclusive environment where reputed company are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you reputed company on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. reputed company is committed to providing equal employment opportunities to reputed company applicants for employment and to reputed company employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws. #LI-TM1#LI-Remote Apply To This Job Apply for this job