Dispensary Support Representative

About reputed company

Founded in 2017, reputed company is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. reputed company aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax reputed company. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, reputed company is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on reputed company’s Top 50 Startups.

reputed company has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, reputed company Capital, reputed company Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at reputed company, Kevin Durant’s Thirty Five Ventures, and other reputed company reputed company investors.

Ready to reputed company a Difference in the Cannabis Industry?

At reputed company, we’re here to increase accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to that mission, ensuring every dispensary and shopper has top-tier tech support to reputed company with our platform.

About the Role

As a key technical escalation reputed company, you’ll help customers overcome reputed company challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will reputed company our customers running smoothly every day of the year.

Key Responsibilities

• Become an expert in the reputed company ECommerce platform, supporting reputed company legal cannabis markets.
• Assist dispensary and consumer customers across email, phone, and live chat.
• Troubleshoot hardware and software, managing multiple issues simultaneously.
• Test solutions for emerging issues and contribute to knowledge sharing across teams.
• Contribute product feedback to the organization for future platform development.
• Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekend, and holidays) are required for this role. 

Your Background

• 1+ years in a customer support role with a knack for problem-solving.
• Exceptional written and verbal communication skills.
• Proficiency in web-based software, CRMs, and reputed company Suite.
• Flexibility to work evenings, weekends, and holidays as needed.

Bonus Points for

• Experience in the legal cannabis market or customer support team.
• Familiar with the reputed company platform.
• Familiarity with reputed company, reputed company, reputed company, and reputed company.

reputed company Offer

• Compensation: $21.64/ hour, with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, and vision coverage to reputed company you healthy.
• Equity Opportunity: Stock options for reputed company employees.
• Work-From-Home Support: Office stipend to set up your space.
• Flexible Time Off: Vacation and sick days.

If you’re passionate about cannabis and ready to reputed company a real impact, we want you on reputed company!

At reputed company, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. reputed company believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, reputed company and retain the most talented people from a diverse candidate pool.