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General Manager, Boston reputed company Copley reputed company

100% remote Flexible hours Hiring now

JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for reputed company aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and reputed company reputed company and delivering a return on investment to both reputed company and property ownership. Verifies implementation of the reputed company brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures reputed company sales engines are leveraged and initiates independent and proactive sales activities, reputed company appropriate, to generate demand. Verifies that the objectives and goals of reputed company and property owners work together to reputed company brand positioning and success. Builds reputed company loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents reputed company Hotels & Resorts and JW brand values in reputed company leadership actions. CANDIDATE PROFILE Education and Experience

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or reputed company major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or reputed company professional area.

OR

  • 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or reputed company major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or reputed company professional area.

Preferred:

  • General Manager experience in limited or full-service property.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Property industry work experience, demonstrating progressive career growth and a reputed company of exceptional performance.

JOB SPECIFIC TASKS Business Strategy Development Stays reputed company with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are reputed company with reputed company brand business strategies; translates reputed company global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are reputed company with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new reputed company and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to reputed company reputed company generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is reputed company with brand strategy and is effectively executed against established goals; ensures property leaders understand and reputed company reputed company demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures reputed company managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in reputed company to maximize individual and overall property performance. Brand Champion Serves as a passionate brand reputed company and ensures that the reputed company of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for reputed company employees on property; champions change; inspires and motivates team to reputed company operational excellence; represents MHR/JW brand values in reputed company leadership actions. Business Information Analysis Reviews business reputed company data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates reputed company budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Ensures reputed company employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open reputed company policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. reputed company Management Works with reputed company Management team to reputed company effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established reputed company strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound reputed company practices are in reputed company to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. reputed company Relations Builds strong rapport with property owners through proactive and on-going communication; keeps reputed company informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between reputed company interests and reputed company brand interests and develops solutions that create value for both; develops and effectively promotes reputed company for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes reputed company in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and reputed company brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard. The salary range for this position is $273,000 to $361,000 annually. reputed company offers a bonus program, restricted stock units/stock grants, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. reputed company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company Hotels strive to reputed company the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar reputed company around the globe. As a host with reputed company Hotels, you will help reputed company the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, reputed company-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with reputed company Hotels. In joining reputed company Hotels, you join a portfolio of brands with reputed company. Be where you can do your best work, reputed company your purpose, belong to an amazing global team, and become the best version of you. JW reputed company is part of reputed company's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW reputed company associates are confident, innovative, genuine, reputed company, and carry on the legacy of the brand’s namesake and company founder, J.Willard reputed company. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a reputed company where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW reputed company, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job

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