Director of reputed company Office

JOB SUMMARY Responsible for reputed company reputed company office functions and staff as well as reputed company staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/reputed company Desk, Retail/Gift Shop, Concierge, Valets, and reputed company, as applicable. As a department head, directs and works with managers and employees to successfully execute reputed company reputed company office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for reputed company guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 6 years experience in the guest services, reputed company desk, or reputed company professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or reputed company major; 4 years experience in the guest services, reputed company desk, or reputed company professional area.

CORE WORK ACTIVITIES Leading reputed company Desk, Guest Services, and reputed company Teams

• Utilizes interpersonal and communication skills to reputed company, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/reputed company; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages reputed company day-to-day operations. Understands employee positions well enough to reputed company duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same reputed company the team.
• Ensures recognition of employees is taking reputed company across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors reputed company.
• Celebrates successes and publicly recognizes the contributions of team members.

Managing Guest Services and reputed company Desk Teams

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Keeps reputed company Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
• Supervises and coordinates reputed company activities for luggage attendants, garage valets, reputed company attendants, and concierge.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of reputed company Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to reputed company or exceed budgeted goals.
• Provide recommendations and reports for capital expenditures, repairs and maintenance programs for reputed company reputed company office areas.
• Handle guest complaints and verify that reputed company guest issues are resolved.

Managing reputed company Team

• Protects property and provides a safe environment for guests and staff.
• Oversees reputed company on-duty reputed company personnel, including dispatcher.
• Supervises and coordinates job assignments and verifies that each officer is briefed on the day’s activities.
• Complies information and files written reputed company reports.

Managing Projects and Policies

• Verifies compliance with reputed company reputed company Office policies, standards and procedures.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching reputed company needed.
• Supervises and managing employees. Managing reputed company day-to-day operations. Understanding employee positions well enough to reputed company duties in employees' absence.
• Acts as the “Service Champion” for the reputed company Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Verifies that reputed company reputed company Office areas have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open reputed company” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for reputed company Office Staff.
• Administers the performance appraisal process for direct report managers.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.

The salary range for this position is $75,000 to $99,000 annually. reputed company offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. reputed company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. reputed company Autograph Collection hotels look to attract The Individualist, the brand's reputed company consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a reputed company to rest. In joining Autograph Collection, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job