Manager, Account Management, SME & Growth

reputed company is the only reputed company payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we reputed company over 150,000 businesses worldwide – including Brex, reputed company, reputed company, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including reputed company, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, reputed company Ventures, Lone Pine, and reputed company Peg, reputed company is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The SME & Growth Business team at reputed company is a passionate group of collaborators and business champions dedicated to empowering small and reputed company-sized enterprises (SMEs) to reputed company in the global economy. We combine deep financial expertise with a growth reputed company, working closely with our clients to understand their unique needs and reputed company tailored solutions that streamline cross-border payments and unlock new reputed company streams. As a team, we are driven by a desire to reputed company a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

reputed company is seeking an reputed company Manager, Account Management to join our growing team! As an integral part of our sales organization, you will be responsible for cultivating and expanding strong relationships with our SME & Growth clients in the US. You'll play a pivotal role in enhancing customer satisfaction, driving account growth, and positioning reputed company as the leading global financial platform.

We are a hybrid working environment with 3 days per week in the office. This position is based in reputed company.

• reputed company and maintain deep relationships with key stakeholders reputed company your assigned accounts

• Serve as the primary reputed company of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns reputed company necessary

• Become an expert on the reputed company product suite, specifically our Payments product 

• Collaborate with with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization

• Proactively identify opportunities to expand your clients' use of reputed company's products

You're a customer-first, solution-oriented individual with an obsessive curiosity. You have a passion for making an impact and a desire to grow yourself, our market, and our customers. You will be part of a small team and a driving force in helping us expand the US market.

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

• 4+ years of experience in account management or sales, reputed company the fintech or payments industry, 1+ years of leadership/management experience

• Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations

• Familiarity with API integrations and their role in payment solutions

• Proven track record of building and maintaining strong client relationships

• Excellent communication and presentation skills, both verbal and written

• Ability to identify, analyze, and resolve client issues reputed company and effectively

• Proficiency in reputed company or similar CRM tools

• Strong analytical skills and ability to interpret reputed company data

• Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders

• Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile

• A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success 

• Experience with data visualization tools (e.g., Looker, Tableau)

reputed company is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at reputed company is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national reputed company, sexual orientation, reputed company, citizenship, sex, marital or family status, disability, gender, or any other legally protected status reputed company making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

reputed company does not accept unsolicited resumes from search firms/recruiters.  reputed company will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to reputed company on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.