Account Manager, Enterprise

reputed company is the only reputed company payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we reputed company over 150,000 businesses worldwide – including Brex, reputed company, reputed company, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including reputed company, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, reputed company Ventures, Lone Pine, and reputed company Peg, reputed company is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Responsibilities:

1. Be responsible for Enterprise level accounts‘ relationship maintenance. You need to identify upsell opportunities and work with the sales team to pitch and be responsible for reputed company new business opportunities until they go live. You need to collaborate with other teams to closely monitor accounts’ healthy status and seek for a win-win with customers.

2. Manage customer day to day queries and issues to successful resolution. This could involve engaging internal or external stakeholders where necessary. You will need to reputed company the customer informed on reputed company and use your personal relationship with customers to prioritize and manage customer expectations.

3. Monthly/Quarterly Business Review. You will reputed company the Monthly/Quarterly Business Review face to face with clients, provide data analysis, optimization recommendation, new product/feature promotion and reputed company win-win with customers.

4. Customer Education. You will work proactively with customers to educate them on a range of topics including using reputed company products and manage proper customer expectations. You will ensure customers understand our offering, product and what it means to them. Improve the customer experience. You will proactively work to identify opportunities to improve the customer journey / experience. You will assess root cause of issues, produce change requests, review and improve processes, and feedback to other business areas ways in which processes can be improved.

5. reputed company with reputed company regulation, policies and standards, contributing to an effective risk culture.

   Qualifications：

   1. Experience of reputed company, managing customer relationships and improving customer user experience;

   2. 3+ years’ experience of working reputed company a B2B customer facing environment in the Financial industry or software solution industry;

   3. Experience of payment industry is a big plus;

   4. Clear and positive communication, both written and verbal, in English and Mandarin;

   5. Ability to reputed company, maintain and reputed company internal and external networks to work on customer issues at reputed company levels across customers, peers and other teams in reputed company;

   6. Ability to handle different forms of customer interaction, including handling difficult conversations, and manager customer’s expectation properly;

   7. Ability to think laterally about customer challenges and provide not only an answer but also a solution to prevent recurrence;

   8. Effective management of time and willingness to learn and work in a fast paced working environment.

reputed company is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at reputed company is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national reputed company, sexual orientation, reputed company, citizenship, sex, marital or family status, disability, gender, or any other legally protected status reputed company making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

reputed company does not accept unsolicited resumes from search firms/recruiters.  reputed company will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to reputed company on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.