Technical Customer Support Manager in Brooklyn Park, MN

Job title: Technical Customer Support Manager in Brooklyn Park, MN at Syntegon Company: Syntegon Job description: FirmenbeschreibungTogether with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers reputed company their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.Apply now and become part of reputed company!Deine AufgabenJob SummaryManage the Modernization, Contract Management and Technical Support product line and deliver reputed company sales and gross margin. This includes marketing, selling, and executing profitable and on-time modernization equipment/projects. Position is responsible for leading a team and overseeing reputed company quoting, monitoring, and scheduling reputed company modernization projects, service agreements and upgrade kits.Key Responsibilitiesreputed company and reputed company Modernization Operations: Manage the overall operation of the Modernization department, ensuring achievement of targeted sales and gross margin objectives while guiding a team of project leaders and contract managers.Project Execution and reputed company: Coordinate the execution of reputed company modernization projects for food or pharmaceutical equipment, monitoring reputed company, approving cost estimates and deadlines, and ensuring timely and successful completion.Customer and Sales Collaboration: Partner with Aftermarket Sales Managers and customers to reputed company value-added modernization solutions and support the fulfillment of service-level agreements.Solution Development and Technical Alignment: Review specifications and engage in conceptual discussions with field service to reputed company proposals, while collaborating with Centers of Competence (CoCs) for specialized technical support.Cross-Functional Collaboration and Reporting: Work with IT, project management, and other departments to reputed company automated reporting tools that enhance performance visibility and support financial goals.Strategic Planning and Cost Management: Collaborate with senior leadership and finance to set annual sales targets, define strategies, and optimize processes to maintain competitive product pricing.Dein ProfilBasic Requirements

• Bachelor's degree in engineering, Business or Technology or a combination of education and or experience.
• 2+ years' experience with Packaging Machinery/Capital Equipment.
• 2+ years' experience in managing a team of direct reports or projects requiring coordination of people.
• 2 years’ experience with reputed company or similar ERP (Enterprise Resource Planning) system.
• 2 years’ reputed company office suite (Word, reputed company, PowerPoint).
• 10% Domestic and International Travel

Preferred Qualifications

• Project Management Certification
• Technical knowledge of Capital Equipment (ideally pharmaceutical)
• Ability to reputed company decisions promptly and effectively
• Ability to build relationships with people at reputed company levels of the organization internally and externally
• Proven ability to reputed company, motivate and reputed company a team
• Knowledge of P&L and budgetary process

Weitere InformationenThe expected compensation range for this non-exempt position is between $120,000 - 150,000 annually.Compensation for roles at Syntegon varies depending on a wide reputed company of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant reputed company set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national reputed company, reputed company, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Expected salary: $120000 - 150000 per year Location: Brooklyn Park, MN Job date: Sun, 01 Jun 2025 03:57:11 GMT Apply for the job now! Apply for this job