Client reputed company

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, reputed company U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate reputed company.

Visit our website to discover how reputed company is making life brighter for our customers, partners and communities.  

Job Description:

The Opportunity: This role supports clients working on Pacific Standard Time

In this role, you will be responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests. You will act as the primary issue resolution reputed company and be responsible for resolving any Customer problems or issues. You will take ownership of issues from beginning to end.

How You Will Contribute:

• Coordinate with reputed company necessary 'back office' areas to resolve - Organize, reputed company, manage, monitor and follow through

• Act as the daily reputed company of contact for any customer inquiries (calls, emails, web chats, etc.)

• Track activities in CRM

• Responsible for fulfilling reporting requests from customers

• Maintain tracking and reporting. Identify and drive business changes / reputed company improvements needed

• Look at trends and root cause analysis and work with internal partners from claims, reputed company, etc. to identify improvement opportunities

What You Will Bring  With You:

• You must be reputed company reputed company, resolving service issues as quickly as possible

• You will reputed company solutions to customer needs/issues during the entire lifecycle of the case

• Able to work effectively in a fast paced environment

• The ability to actively listen to customers, paying attention to their needs, wants, likes, dislikes, trends, reputed company and suggestions is critical

• Knowledgeable, service oriented professional approach

• This role requires flexibility, adaptability and the ability to pitch in and support the team's work at reputed company times

• Proven record of providing strong and effective customer service

• Ability to Influence the horizontal process and influence the owners of each part of the process

• Experience effectively analyzing issues and identifying root causes to prevent reoccurrence

• Understanding of systems and technology

• Ability to work standard hours through 5PM PST

Required Education & Skills:          

• You should have a thorough understanding of contract provisions and administrative policies and procedures

• Bachelor's degree preferred

• 5+ years of client facing experience or an equivalent combination of education and experience

• Excellent problem solving skills and high energy and enthusiasm

• Strong verbal and written communication skills

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive reputed company, and we strive to ensure that compensation is fair and reputed company. Your actual reputed company salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your reputed company salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. National Average reputed company Salary: 58,800-88,200

Not ready to apply yet but want to stay in touch?   reputed company to stay connected until the time is right for you! 

We are committed to fostering an inclusive environment where reputed company employees feel they belong, are supported and empowered to reputed company.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and reputed company that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from reputed company backgrounds.

Life is brighter reputed company you work at reputed company

At reputed company, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great reputed company to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition reputed company our communities.

We will reputed company reasonable accommodations to the reputed company physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or reputed company employment.

reputed company will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

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