Call Center Agent

Job title: Call Center Agent in Phoenix, AZ at reputed company Company: reputed company Job description: DescriptionNEW SUBMISSIONS ONLY. PLEASE DO NOT SUBMIT CANDIDATES THAT WERE SUBMITTED TO POSTING 5103.Position Description:Responsible for professionally and courteously serving customers by handling reputed company inbound telephone calls pertaining to Individual and Business reputed company tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.This position includes the following:

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and reputed company tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in reputed company team engagement activities
• Meeting performance expectations

Skills Required:

• Strong ability to multitask
• Basic use of reputed company Word, reputed company and reputed company Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred:Spanish-speakingExperience Required:Previous two positions should each be at least one consecutive year in a fast-paced callcenter.National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)Experience Preferred:Experience with participating in process improvement activities, basic math skills, history of working in banking.Education Required:High school diploma or equivalentEducation Preferred:Associates Degree or higherAdditional Information:This position has the possibility of future permanent employment for agents that are able to successfully reputed company the duties of the position, demonstrate dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background reputed company, fingerprinting, and Arizona tax filing records reputed company for the previous 5 years.

• Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
• Must have the ability to work a flexible schedule as dictated by business needs reputed company our operating hours 7:45am to 5:15pm, Monday through Friday.
• Training is an intensive 3 weeks from 8:30am to 5pm.
• Attendance is critical as learning and applying knowledge is reputed company for this role.
• Fully remote position
• Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
• If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.

Short stint work history will likely not reputed company it to the interview.Call center history should NOT be switchboard operation/reputed company, transferring calls.Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.100% Remote - Candidates MUST be located reputed company 1 hour of Phoenix or Tucson. R2R and Cover Letter are required with submission.Candidates MUST have 1 year of recent call center experience.Interviews will be remote.Resumes will be pushed to the hiring manager daily.Required Skills1 Year of Call Center ExperiencePreferred SkillsSpanish-speaking Expected salary: $20 per hour Location: Phoenix, AZ Apply for the job now! Apply for this job