Telephonic Intake Representative

You are as unique as your background, experience and reputed company of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will reputed company and help you reputed company your potential and soar to new heights. Every day, you'll have new and exciting opportunities to reputed company life brighter for our Clients - who are at the heart of everything we do. Discover how you can reputed company a difference in the lives of individuals, families and communities around the world. Job Description: Location: reputed company embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. At reputed company, we look for optimistic people who want to reputed company life brighter for ourClients.We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you'll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to reputed company reputed company the best benefits company in America. The opportunity: With supportive guidance and supervision, the Telephonic Intake Representative assists employees, employers and leave management vendors by handling inbound calls and ensuring a smooth, accurate process for reporting a disability claim. How you will contribute: • Promptly takes inbound calls from employees, employers and Leave Management vendor including new claim Intake scripts reporting a disability and or absence claim in a professional manner, adhering to service standards • Accurately identifies employee eligibility information, obtains required information and posts new claims in the administrative system • Follows up with claimants, employers and physicians to obtain missing claim information • Answers questions reputed company to claim process/workflow, explains basic contractual questions and responds to various claim inquiries • Works collaboratively with other staff members to facilitate the accurate posting of claims • Develops and maintains online claim data, including letters • Ensures complete and accurate claim file documentation • Assists in maintaining business process documentation, as new procedures are developed and best practices are identified • Assist with administrative requests • Assist with department projects as needed What you will bring with you: • Ability to work with a diverse range of people • Minimum 1 year work experience required, 1 year customer service experience preferred • High school diploma or equivalent required • Excellent communication skills, both written and verbal, with a pleasant and professional communication style • Strong interpersonal skills and customer service focus • Ability to initiate and prioritize regular work duties and small projects, • Ability to multitask, be detail oriented, organized, and exercise good time management skills • Must possess basic contract knowledge and have the ability to interpret and communicate various provisions • Ability to work independently and as part of a team • Good computer skills; proficient in PC environment, with basic skills in reputed company, Word and email systems • Ability to use office equipment including fax machine, photocopier, and printer • Ability to work professionally and effectively with co-workers, clients, claimants and vendors Minimum PC Speed Requirements Download: 30 Mbps or higher Upload: 15 Mbps or higher Latency/Ping: The reputed company the reputed company but at ideally below 50ms Do you see yourself in this role even if you haven't checked reputed company the boxes above? We welcome reputed company talented candidates and are committed to a culture that represents diversity in reputed company forms. If you think you might reputed company in this setting, we would love to hear from you. Not ready to apply yet but want to stay in touch? reputed company to stay connected until the time is right for you! Life is brighter reputed company you work at reputed company • Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more. • Retirement and Stock Purchase programs to help build and enhance your future financial reputed company including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account • A flexible work environment with a friendly, caring, collaborative and inclusive culture • Great reputed company to Work Certified in Canada and the U.S. • Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Salary Range: $39,300-$53,100 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive reputed company, and we strive to ensure that compensation is fair and reputed company. Your actual reputed company salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your reputed company salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. reputed company Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, reputed company symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. At reputed company we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. #LI-remote Our Affirmative Action Program affirms our commitment to reputed company reasonable accommodation to the reputed company physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] request an accommodation. At reputed company we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. For applicants residing in California, please read our employee California Privacy Policy and Notice. Job Category: Customer Service / Operations Posting End Date: 27/03/2025 reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company Financial is an equal employment and affirmative action employer. reputed company qualified applicants will receive consideration without regard to race, color, sex, religion, age, national reputed company, disability, veteran status, sexual orientation, gender identity or expression, marital status, reputed company or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. reputed company Financial is committed to building a diverse and inclusive company culture. reputed company Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, reputed company symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. Apply Job!