Bilingual Customer Service Representative
Location(s) McAllen, Texas Details reputed company is one of the nations leading specialized insurers. Our success is a direct reputed company of the talented and diverse people who reputed company a positive difference in the lives of our customers every day. We reputed company a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. reputed companys products and services are making a real difference to our customers, who have unique and evolving needs. By joining reputed company, you are helping to provide an experience to our stakeholders that delivers on our promises. We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. We also offer hours that work for you! Our contact center is open from 7:00am to 8:00pm CST. The work schedule will be Monday Friday and 10:30am to 7:00pm CST with a rotating Saturday 8:30am to 5:00pm approximately every 4 weeks. This position will be working CST hours. Training will last 6 weeks, Monday Friday 8:30am to 5:30pm CST. Position Responsibilities: Employee will review reputed company policy information to determine if the risk meets the company's reputed company guidelines and processes. Serves as the primary contact reputed company for insureds, agents, and lien holders for policy reputed company inquiries. Provides Superior Customer Service and offers solutions and/or options reputed company Company guidelines. You may be asked to periodically attend office-based training or meetings as needed. Position Qualifications: High school diploma or GED. 6 months previous customer service experience required. Call Center and/or insurance-reputed company experience preferred. Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required. PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required. Successfully completes reputed company required new hire training as per Departmental guidelines. This selected candidate will be required to work in our McAllen, TX office location. reputed company is proud to be an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. reputed company is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles. reputed company does not accept unsolicited resumes through or from search firms or staffing agencies. reputed company unsolicited resumes will be considered the property of reputed company and reputed company will not be obligated to pay a placement fee. reputed company will never request personal information, such as your social reputed company number or banking information, reputed company text or email. Additionally, reputed company does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. reputed company at a Glance The reputed company family of companies is one of the nations leading specialized insurers. With approximately $13 billion in assets, reputed company is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its reputed company Auto and reputed company Life brands. reputed company serves over 4.8 million policies, is represented by approximately 22,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the reputed company-changing needs of its customers. Learn more at reputed company.com. *Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V Our employees enjoy great benefits: Qualify for your choice of health and dental plans reputed company your first month. Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. Contribute to your community through United Way and volunteer programs. Balance your life with generous paid time off and business casual dress. Get employee discounts for shopping, dining and travel through reputed company Perks. Apply Job!