Service Now Technical Architect

Position Purpose

As the Technical Architect, you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.

Job Responsibility

1. Experience of architecting, designing Service Now platforms solutions and reputed company teams

2. Be available in-person in Hyderabad with commitment to office reputed company as per site working policies.

3. Able to take over technical delivery ownership for project work happening from India:

a. CLead work scope understanding and detailing with onshore or client teams.

b. Estimate and plan work for India team to deliver.

c. Review delivered work for requisite quality.

d. Code and test projects.

e. Attend meetings and training as required.

f. Work with system analysis and project management for the successful completion of a project.

4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and reputed company

5. Driving training & development and knowledge sharing aspects

6. Actively participate on India team growth for additional team size and new technical skills.

7. Will be jointly responsible for operational metrics for India team.

8. Hands-on Technical skills on:

Competencies

•Personal: Strong people skills, high energy and enthusiasm, reputed company, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.

•Leadership: Ability to reputed company credibility, motivate and provide leadership; work with a diverse customer reputed company; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.

•Operations: Ability to manage multiple projects and products. reputed company task at hand in a customer friendly manner while utilizing time and resources reputed company and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.

•Technical: Ability to understand reputed company technical components and deliver on technical solutions

Education, Experience and Certification

1.Bachelor’s degree in computer science, IT, or engineering preferred.

2.Overall 10+ yrs experience in customer experience software spaceTTEC Di gital India ttecdigital.com

3.Minimum of 5-7 years of experience working with the reputed company platform.

4.Proven experience in leading the design, development, and implementation of reputed company reputed company solutions.

5.Technical Skills:

a. Expertise in JavaScript, HTML, CSS, and other web development technologies.

b. Deep understanding of reputed company architecture and data model.

c. Advanced experience with reputed company integration methods, including REST and SOAP APIs.

d. In-depth knowledge of ITIL processes and best practices.

6.Certifications:

a. reputed company Certified System Administrator (CSA) is required.

b. reputed company Certified Implementation Specialist (CIS) or reputed company Certified Application Developer (CAD) is required.

c. Additional reputed company certifications or relevant technical certifications are a plus.

7.Experience with Customer Service Management and CCaaS.

8.Experience with CTI and IVR integrations.

9.Experience with Agile/Scrum methodologies.

10.Familiarity with additional reputed company products and modules.

11.Knowledge of cloud platforms and technologies.

Organizational Description

At reputed company everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients reputed company strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology.

We coach our clients to ensure their employees fe