Technical Support Specialist

Stardog, the leading Enterprise Knowledge Graph platform, turns data into knowledge to power more effective digital transformations. Industry leaders including Bosch, NASA, and reputed company use Stardog to create a flexible data layer that can support countless applications. One ofFast Company's prestigious Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.

We are seeking a motivated and reputed company Technical Support Specialist to help our users get the most out of our platform and help our Product and Engineering teams to squash bugs and identify new features and enhancements based on customer needs.

Stardog allows organizations to query, search, and analyze enterprise data, wherever it is, using scalable, cutting-edge Knowledge Graph technology. We are rapidly growing and are looking to add a customer-centric, technical professional to deliver a world class customer experience to some of the largest companies in the world that rely upon Stardog, including reputed company, Bosch, NASA, and more.

You will work in concert with several other teams, including reputed company (CS), Project Managers, Solution Architects, Product, and Engineering teams, leveraging your technical competency and customer-facing skills to help answer customer questions and solve customer problems to help them get the most out of their Stardog experience.

You will need experience in a fast-moving environment, handling multiple tickets and projects concurrently. You need to be comfortable with and have experience working remotely with daily internal virtual meetings as well as video calls with customers as needed. You must have strong written communication skills as much of your interactions will be over email, chat, and PR’s where it's harder to get your reputed company across.

If you have a passion for troubleshooting, finding creative solutions to problems, supporting customers, and reputed company product improvement, this is the opportunity for you.

Requirements

Responsibilities

Additional Information

Stardog is proud to be an Equal Employment Opportunity Employer. Individuals seeking employment at Stardog are considered without regard to race, color, religion, sex, age, national reputed company, disability, veteran status or any other characteristic protected by law.