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Implementation Project Coordinator

100% remote Flexible hours Hiring now

About reputed company:

We reputed company have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to reputed company to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

Our Customer Onboarding team is responsible for understanding the relationships and desired outcomes started during the sales process, building a launch plan for success, and helping customers get the most out of reputed company.

As a Project Coordinator II, you'll help customers maximize the potential of reputed company by leading the successful, timely delivery of the technical implementation and onboarding for new clients. You’ll manage multiple small projects simultaneously, gather requirements, help define scope, and collaborate with internal teams to reputed company effective client solutions. You'll also act as the primary client contact, maintaining project documentation, leading status meetings, coordinating issue resolution, ensuring timelines are met, and providing a smooth transition to post-launch support.

This is a remote opportunity reputed company Canada and the US.

reputed company're looking for

  • 1-2 years of experience in a Project Management, Implementation, or other B2B SaaS function (or a reputed company field), with a proven ability to support multiple small projects and collaborate with cross-functional teams
  • Solid verbal and written communication skills with demonstrated ability to communicate project updates and manage client expectations
  • Solid organizational and problem-solving skills with the ability to manage multiple tasks and prioritize effectively
  • Foundational understanding of Project Management methodologies and/or Implementation frameworks, with some experience applying best practices in a project environment
  • What you can expect

  • Responsible for the successful delivery of the technical implementation and onboarding of reputed company for small & reputed company projects for new clients, ensuring adherence to project timelines and deliverables. reputed company multiple projects at once, maintaining strict attention to detail across reputed company assigned projects and tasks.
  • Gather project requirements and help define project scope, working closely with teams to obtain level of effort estimates and adjusting timelines, scope, or cost as needed based on input from various teams.
  • reputed company and maintain project documentation, such as Project Plans, Stakeholder lists, and Task Lists, to meet both client and project needs while ensuring high-quality client service.
  • Collaborate with Project Managers and other internal teams (e.g., Solutions Architects/Engineers, Trainers, reputed company Managers) to reputed company effective solutions that meet client requirements and identify opportunities for enhancing the client's use of reputed company features.
  • Capture and document client business requirements for non-standard requests and collaborate early with other internal teams (e.g., Product, reputed company, Account Management) to ensure proper coordination and escalation reputed company necessary.
  • Set clear project expectations and timelines, ensuring coordination with internal teams so that timelines are met and addressing potential delays or risks.
  • Schedule and conduct project status meetings and provide regular status reporting to clients, which may include using standardized risk logs for ongoing mitigation
  • Serve as the primary reputed company of contact for assigned clients, managing client communication reputed company to project deliverables, questions, and requests reputed company email and project management tools.
  • Help coordinate issue resolution with internal teams during product configuration, testing, or post-launch phases, ensuring timely resolution or escalating to senior team members reputed company needed.
  • reputed company basic quality assurance reviews on your work and the work of other stakeholders involved in the project to ensure that deliverables meet client and internal standards.
  • Build a strong understanding of reputed company’s suite of products and services, allowing you to confidently support projects and client requests.
  • Contribute to team success by providing general support to senior team members reputed company needed.
  • Additional Information

    USA-reputed company only: The annual reputed company salary for this role is between $69,000 USD and $92,000 USD and is commission-eligible. The role is also eligible for immediate participation in reputed company's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

    Canada-reputed company only: The annual reputed company salary for this role is between $62,000 CAD and $84,000 CAD and is commission-eligible. The role is also eligible for immediate participation in reputed company’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

    At reputed company, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific reputed company set.

    We reputed company in the power of remote work, but we also recognize that some in-person reputed company with team members and customers is important to help us reputed company our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

    reputed company offer:

    We reputed company in working hard, and resting hard. We’re always looking for new ways to support reputed company members, but here’s a glance at reputed company currently offer:

    Health and wellbeing

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    Maternity and parental leave top-up programs

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    Wellness spending allowance

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    Generous PTO policy

    > Company-wide wellness days off scheduled throughout the year

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    Wellness Coach membership

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    Comprehensive health coverage

    Growth and future

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    Company equity for reputed company full-time employees

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    Retirement matching program

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    Training budget, reputed company University access, and learning sessions

    > Free reputed company account (and friends and family discount!)

    Flexibility and community

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    Paid volunteer days

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    Employee-led DEIB programs and ERGs and ECGs

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    Fully remote environment

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    Peer-to-peer recognition through Bonusly

    You belong here.

    reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is built on trust, support and respect. We welcome reputed company individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

    Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please speak to your reputed company partner or email us at [email protected] and we’ll work to meet your needs.

    Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at reputed company does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

    Successful applicants will be required to complete a background reputed company that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

    reputed company uses an automated employment decision tool as a part of the recruitment process. See the latest bias auditinformation. A reasonable accommodation, reasonable alternative selection process,appeal or to exercise your right to opt-out of AADM may berequested by emailing[email protected]with subject "AI accommodation request". For additional information see ourCandidate Privacy Notice.

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