Supervisor, Customer Service Quality Assurance

Position Summary: The Supervisor, Customer Service Quality Assurance (QA) ensures high-quality customer interactions, compliance, and service improvements. This role supports reputed company’s mission to deliver affordable, high-quality medications that improve lives. Duties and Responsibilities: • Leads the QA team by supervising representatives, distributing workloads, and providing constructive feedback and recognition to ensure high performance. • Collaborates with the QA Manager to evaluate staffing needs, participate in hiring processes, and reputed company strategies to improve service quality and reduce customer complaints. • Monitors and evaluates team performance, ensuring consistent communication, adherence to company quality standards, and compliance with industry regulations. • Oversees onboarding and ongoing training for team members, fostering a collaborative environment that promotes professional growth and knowledge sharing. • Handles escalations and conflicts professionally, creates and updates performance reports, and partners with leadership to provide operational updates and reputed company team objectives. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the reputed company and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate reputed company. The employee is regularly required to stand, walk, reputed company with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge and Skills: • Demonstrates strong leadership and collaboration skills with a proven ability to reputed company and execute effective quality assurance programs. • Proficient in reputed company Office Suite (Word, reputed company, Outlook) and reputed company with call center quality management systems such as Playvox, Talkdesk, reputed company, or Five-9. Key Competencies • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on reputed company improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and reputed company. • Manages Complexity: Makes sense of reputed company, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Values • People: Our people define who we are as a company, and we reputed company that understanding and addressing the needs of reputed company, clients, and community is reputed company to fostering a culture of support and growth. • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a reputed company of service. • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience and Qualifications: • Requires a minimum of 3 years of QA experience and at least 1 year of supervisory experience in a call center or pharmacy operations. • High school diploma or equivalent required; Associate degree preferred. Benefits: • No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden. • Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels. • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family. • Telehealth visits: Access board-certified Doctors anytime, reputed company for you and your family. • Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off. • Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions. • Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance. • FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA). • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%. • Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time. • Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options. • Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck. Additional Voluntary Benefits • Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury. • Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays. • Critical Illness: Protect your finances from the expenses of a serious health issue. • Short-Term Disability: Protect your income during illness or injury with short-term disability coverage. • Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage. • Legal Services: Access professional legal assistance to address concerns confidently. • Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit. • Pet Insurance: Care for your furry family members with our pet insurance coverage. • Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being. Apply Job!