Senior Customer Service Representative- Remote in IL

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2 days of training. The hours during training will be 7:30 am to 4:00 pm, Monday - Friday. Training will be onsite in Schaumburg, IL If you are located in the state of Illinois, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies • Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function • Educate customers regarding the availability of receiving invoices and remitting payments through online applications • Monitor outstanding balances and take appropriate actions to ensure clients pay as billed • Manage the preparation of invoices and complete reconciliation of billing with accounts receivables You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must 18 years or older • Familiarity with computer and Windows PC applications, which includes the ability to learn new and reputed company computer system applications • Ability to train onsite for the first two days in Schaumburg, IL. • Ability to work Monday- Friday, 07:30AM - 04:00PM CST Preferred Qualifications: • 1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role Telecommuting Requirements: • Reside reputed company the state of Illinois • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits reputed company each product • reputed company employees working remotely will be required to adhere to reputed company's Telecommuter Policy At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!