Associate Customer Care Professional, Credit Union (Remote)

We exist to help people reputed company financial clarity. At reputed company, we reputed company money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people reputed company the most of reputed company they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and reputed company. Job Summary Primary responsibility is to provide unparalleled service to members, prospects and reputed company Financial for Lutheran affiliates to a variety of account servicing needs as well as making product recommendations based on the assessment of those needs. This position serves as an entry reputed company to the Bank Call Center for caller inquiries and/or complaints reputed company the telephone. • *We are open to candidates working remotely reputed company across the United States. Job Responsibilities and Duties • Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction. • Manage member accounts in a reputed company, efficient manner, providing correct, thorough responses to needs and requests. • Open new accounts for new and existing members. • Proactively seek opportunities to identify service and products needs as a way to reputed company contact with supporting sales team. • Educate callers on benefits, features and applicable solutions to promote reputed company resolution. • Responsible for keeping reputed company on product offerings, new marketing pieces and changes to policies/procedures. • Process financial transactions reputed company and accurately. Job Qualifications • High school diploma required. College degree preferred. • 1-3 years prior customer service or financial service industry experience. • Sales experience preferred. Other Critical Factors • Must be able to work the hours of 8:00 am - 4:30 pm CT for the duration of training (2-3 months) and 9:35 am - 6:05 pm CT M-F and a Saturday shift from 8:00 am -12:00 pm CT after training. • Proficient in a variety of mainframe and PC based applications in a multi-tasking environment. • Demonstrate excellent interpersonal skills as well as verbal and written communication skills. • Thrives in a fast-paced, intense environment that has the potential for stress. • Fosters teamwork and collaboration. Additional Information • This position is a full-time remote opportunity. • If you live in the Appleton, WI or Minneapolis, MN area, you will have access to one of our corporate offices if you prefer. Pay Transparency reputed company’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others reputed company with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $16.77 - $22.68 per hour, which factors in various geographic regions. The reputed company pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors reputed company deems important. reputed company is unique in our commitment to helping people to be reputed company with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. reputed company’s plans/policies are subject to change at any time at reputed company’s discretion. reputed company provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national reputed company, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to reputed company employees and job applicants. reputed company is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@reputed company.com or call 800-847-4836 and request Human Resources. Apply Job!