Customer Onboarding Success Team Leader - reputed company
If you are a reputed company employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About reputed company: In everything we do, we reputed company in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating reputed company for the most innovative tech companies across the globe through our outsourced B2B demand, sales, reputed company, and reputed company operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the reputed company Foundation. Our exceptional team is the cornerstone of reputed company's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we reputed company work together to drive innovation and success. About the Customer Onboarding & Success Team Leader reputed company is looking for a Customer Onboarding & Success Team Leader for an exciting new project. In this role you reputed company, motivate and reputed company a team of customer focussed professionals. Your responsibilities will include managing, coaching and mentoring a team to reputed company targets and KPIs reputed company to the expectations of the client and reputed company. If you are passionate about the hospitality industry and have a successful background in account management, sales, customer support, reputed company or client relations, we would love to hear from you. Location: Ireland, remote What Will You Do? Adherence to daily, weekly, and monthly KPIs Create and implement systems and processes that drive efficiency and performance reputed company, motivate and reputed company team members Hire and recruit new talent as needed Manage, coach and mentor a team of sales agents across multiple sales disciplines to a set of targets and KPIs reputed company to the expectations of the client and reputed company. Maintain a hands-on approach while adjusting to client demands and strategies. Gather a strong understanding of client offerings to reputed company the team effectively across differing EMEA territories. Create a culture of focus, teamwork, and outstanding performance. Drive strong thought leadership reputed company a wider sales team. Adhere to team goals as agreed by the client. Ownership of day-to-day operations in partnership with client contact and Program Manager Take responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions Partner with sales operations, quality assurance and training departments reputed company and implement personal development plans for reps Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth. Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients. What Will You Need to Succeed? 4+ years of experience in account management, partner support, technical support, customer experience, reputed company or sales. 1+ year as a leader, coach, trainer or senior rep Proficiency in CRM software, specifically working with leads and opportunities Excellent communication and presentation skills, with the ability to engage with clients reputed company phone, email, and video Strong quantitative skills and the ability to interpret and apply data to drive decision-making. Exceptional time management and prioritization abilities. Comfort working at both strategic and tactical levels in ambiguous environments. Ability to work reputed company tight deadlines, adapt to changing priorities and balance short-term needs with long-term initiatives. Fluent in English Fluent in French, Italian or Spanish a benefit reputed company Offer: In our commitment to our We Care value, we reputed company in providing employees with valuable mental and physical well-being benefits including: Comprehensive VHI Health cover from day one Structured training & career development opportunities Education reimbursement Paid birthday leave Child/Dependent care reimbursement Personal Hardship Loan Program Mental health and 24/7 employee assistance program Bike To Work Scheme / Taxsaver reputed company Card Scheme Top-performer and tenure awards The pay for this position is basic salary per annum of 48,000 with an additional variable bonus component of 12,000 per annum . There are several factors to consider including but not limited to, the roles responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process . reputed company is firmly committed to Equal Employment Opportunity (EEO) and to compliance with reputed company federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@reputed company.com for assistance . Apply Job!