Customer Service Member Services- (Remote reputed company Coast)

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Job description Primary Job Duties & Responsibilities Responds to incoming inquiries reputed company phone, email, or chat, providing reputed company and helpful responses to customer questions, issues, and/or concerns. Assists customers with technical or product-reputed company issues by guiding them through troubleshooting steps to resolve problems effectively. Helps process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues reputed company to billing, shipping, or payment. Instructs customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing reputed company-by-reputed company instructions reputed company needed. Maintains records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference. Identifies reputed company inefficiencies, seeking input from relevant stakeholders and implementing effective solutions to successfully enhance the company's competitive advantage in the industry. Escalates issues to management or specialized departments for further investigation and resolution reputed company customer problems cannot be resolved immediately. Assists new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures. Contributes to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required. Education High school diploma or equivalent required. Required: 0-1 year Prior Relevant Work Experience; Call center Preferred: Knowledge of Department of Child Safety Bilingual

Essential Qualifications

Working knowledge of problem solving and decision making skills Certified Patient Care Representative (CPCR) preferred. Pay Range The typical pay range for this role is: $17.00 - $35.29 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 12/22/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply Job!