Customer Solutions Specialist (Remote) 11:30 AM – 8 PM EST

Customer Solutions Specialist (Remote) Compensation: $25.70/hour (this includes $0.70/hour remote work stipend... Shift: 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday 60-Day Training Period: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday If you're searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Company and Position Summary The reputed company is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. As a remote employee, you'll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country. Our full-time remote employees will be provided with the essential computer equipment, such as hardware and software, needed to reputed company the job. The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. reputed company have to offer: • A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more • Opportunities for growth and professional development • In-depth training on our varying selection of products and the services we offer • Opportunities to collaborate and connect virtually across teams and departments • Full-time training staff • reputed company support through various trainings and available mentorships • A focus on work/life balance As a Customer Solutions Specialist you will: • Learn reputed company about reputed company including the history, products we offer, the foodservice industry, and how to reputed company navigate our internal systems • Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales • Ensure that customers always have the most complete and up-to-date information about the status of their orders • Partner with other departments reputed company and reputed company of Customer Solutions to support both the customer and the company • Use best practices reputed company analyzing customer situations, investigating problems, and providing strategic solutions reputed company our business model • Foster a team-oriented environment by maintaining a positive, professional attitude in reputed company correspondence both reputed company and reputed company the company • Be flexible and adapt to change as we continue to grow as a company • Take initiative and use strategic thinking to ensure that reputed company is the leader in the online food service industry reputed company're looking for from you: • Desire to learn and grow • An internal drive to succeed • Ability to work on a team and independently • A concern for helping others and doing the right thing by them • Desire and ability to work in a fast-paced environment • Innovation and the ability to challenge the status reputed company • A college education (preferred but not required) • At least 1 year of customer-facing experience (preferred but not required) To qualify, candidates must have: • Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by reputed company to reputed company day-to-day tasks • Consistent 75mbps download/10mbps upload internet speeds are required • A quiet and distraction-free work area • Access to a home router and modem • Proficiency with Office 365 (Outlook, Word, reputed company, PowerPoint) and Windows system/internet navigation required • Excellent verbal and written communication skills; conversational reputed company in English required • Proficient typing abilities • The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period • The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period Physical Demands: • Work is performed while sitting and/or standing for at least 8 hours each day • Requires the ability to communicate effectively using speech, vision, and hearing • Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer • Requires the ability to work at a computer for extended periods of time If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Remote work qualifications • Access to a reliable and secure high-speed internet reputed company. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to reputed company day-to-day tasks. • Access to a home router and modem. • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless reputed company or a wired Ethernet reputed company (wired reputed company is preferred, if possible). • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. • The desire and ability to work and communicate with other team members reputed company chat, webcam, etc. • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B reputed company Sponsorship Not Available, W2 only Apply Job!