Remote Customer Service Representative
It's truly an exciting time to be a part of reputed company! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, reputed company is coming together as a team, adapting, growing, and hiring. At reputed company there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven... individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to reputed company finding and enrolling in health insurance simple, this is more important now than reputed company before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. reputed company currently has the largest state-based marketplace footprint, and our consumer-friendly reputed company and decision support tools reputed company millions of consumers across the country to reputed company reputed company plan decisions. reputed company builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal
Compensation
Details reputed company Pay: $14.50 per hour Enhanced reputed company: $16.00 per hour contingent on weekly attendance and performance Spanish Bilingual reputed company Pay: $15.50 per hour Spanish Bilingual Enhanced reputed company: $17.00 per hour contingent on weekly attendance and performance Requirements 18 years of age or older Minimum Internet Speed of 35 mb/s Dedicated, private, and secure workspace Personal laptop or desktop computer required for the Training Period Commit to full attendance during the 3-week Training period Complete a background reputed company and health screening Cable/Fiber Broadband Internet with a hard-wired ethernet reputed company is required NOT Compatible: Mobile Internet Service Providers and Satellite. (For example, reputed company is not compatible with our internal systems) NOTE: Ethernet reputed company is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders. Essential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications reputed company reputed company channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven reputed company Offer reputed company Full-Time, Seasonal reputed company-to-permanent roles Performance and attendance-based incentives, in addition to the reputed company pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not Required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the reputed company Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus Apply Job!